StyleXchange Program Manager

Position: StyleXchange Program Manager

Exempt/Non-Exempt: Exempt

Hours/Week: 40

Reports To: Director of Programs

Salary: $60,000 to $70,000 based on qualifications and experience

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Position Summary: StyleXchange is Valley Outreach’s vibrant clothing program — a welcoming space where people can access free clothing through our client services and where the broader community can shop as customers. More than just a store, StyleXchange blends social enterprise with social impact, helping fund our mission while offering dignity, choice, and sustainability through fashion.

The person in this role will provide hands-on leadership for StyleXchange, ensuring that daily operations run smoothly and efficiently. They will oversee inventory flow, guide and motivate volunteers, and help create a warm, dignified experience for all clients and shoppers.

We’re looking for someone with energy, structure, and curiosity — someone who takes initiative to improve systems, build consistency, and inspire others. The ideal candidate is detail-oriented, adaptable, and people-focused, equally comfortable leading volunteers, refining processes, and ensuring that StyleXchange remains a clean, organized, and shoppable space for everyone who walks through our doors.

Valley Outreach offers a competitive benefits package, including a low-deductible medical and dental plan (with 90% of the premium paid by the organization), and a low-cost vision insurance plan. Valley Outreach also provides short term disability coverage, a Simple IRA, a flexible spending account, an employee assistance program, and PTO in addition to paid holidays.

Essential Duties & Responsibilities:

Program Operations & Inventory Flow

• Oversee daily operations to ensure smooth, consistent, and mission-driven service delivery.
• Manage the flow of inventory in partnership with volunteers—supporting sorting, organizing, and preparing items for the sales floor based on quality and seasonality.
• Create and maintain clear systems that make priorities and expectations easy to follow.
• Keep the space organized, safe, and visually appealing, reflecting the dignity central to Valley Outreach’s mission.
• Identify and implement practical improvements that increase efficiency and consistency.

Volunteer Direction & Motivation

• Provide clear, confident leadership for volunteers working in StyleXchange.
• Communicate daily goals and expectations in a way that inspires action and builds understanding of the “why.”
• Maintain a visible, energetic presence on the floor, offering real-time feedback and appreciation.
• Collaborate with the Volunteer Manager to ensure strong alignment in volunteer training, scheduling, and support.
• Adapt communication style and leadership approach to meet volunteers where they are.

Vision & Communication

• Maintain a clear and evolving vision for the program’s flow, feel, and impact—and communicate that vision effectively across all levels.
• Translate high-level goals into day-to-day priorities and tangible next steps.
• Adjust systems and processes as needed while ensuring volunteers and staff stay aligned.
• Collaborate with internal teams to ensure coordination with broader Valley Outreach programs.

Client & Shopper Experience

• Ensure a welcoming, equitable, and dignified experience for all clients and shoppers.
• Lead by example in offering culturally responsive service and supporting volunteers to do the same.
• Promote calm, professional problem-solving and model grace under pressure.
• Ensure the physical space reflects warmth, care, and pride in presentation.

Data & Continuous Improvement

• Oversee timely, accurate entry of client and inventory data.
• Track patterns and identify opportunities to strengthen operations and volunteer engagement.
• Support a culture of curiosity and learning—encouraging small tests, shared insights, and continuous improvement.
• Communicate key findings and recommendations clearly with staff and leadership.

Other Duties as Assigned

Expectations and Work Experience:

• Demonstrated experience in operations, program coordination, or process improvement, ideally in a nonprofit, service, or retail environment.
• Strong ability to lead through influence, providing clear direction and motivation to volunteers and peers.
• High level of initiative and follow-through, with a natural drive to make systems work better.
• Proven ability to translate vision into action, balancing day-to-day organization with an eye toward continual improvement.
• Excellent communication and interpersonal skills, including the ability to adapt communication style across diverse groups of people.
• Ability to maintain a positive, high-energy presence, fostering teamwork, belonging, and pride in the program’s work.
• Experience working in environments that require flexibility, problem-solving, and multitasking.
• Commitment to racial equity and social justice, and willingness to be actively engaged in ongoing equity and inclusion work.
• Strong attention to detail, organization, and time management skills.
• Comfort using technology and data systems for tracking, reporting, and communication.
• High level of personal and professional integrity, including discretion and ability to maintain confidentiality.

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to lift up to 50 pounds and remain standing for extended periods.
• Ability to work a flexible schedule, including occasional evening or weekend hours.

Success in This Role Looks Like…

Within the first 90–120 days, success in this role will be reflected through:

• Consistent Daily Rhythm: Systems are in place for receiving, sorting, and rotating seasonally relevant inventory.
• Engaged Volunteers: Volunteers understand expectations, feel supported and appreciated, and demonstrate greater confidence in their roles.
• Effective Communication: Information flows easily between StyleXchange, other program areas, and leadership.
• Positive Client Experience: Clients and shoppers experience a warm, dignified, and welcoming environment.
• Operational Awareness: Key data points are tracked accurately and used to inform small, meaningful improvements.
• Visible Leadership: The Program Manager brings steadiness, enthusiasm, and problem-solving energy to the daily flow of StyleXchange.

Application Process:

To apply for this position: Please submit a resume and cover letter to jobs@valleyoutreachmn.org with StyleXchange Program Manager in the subject line.

Please note - we will only be responding to qualified applicants.

The hiring process will include:

• Review of application materials (please include your phone number and email address).
• Phone screening for candidates most closely aligned with the position requirements.
• In-person interview with key team members; a second conversation if needed.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $60,000 - $70,000