Member Experience Associate

Job Description

Member Experience Associate

This position is a customer service position responsible for staffing the Welcome Desk and assists in providing the best Member Experience. Engage, Exceed Expectations and Excellence is what we do!

Responsibilities And Duties

• Greet all members and guests enthusiastically and professionally in person and by telephone
• Engage with all members throughout their shift
• Check in members guests according to procedures
• Accepting payments for services at POS computer
• Making reservations in UPace
• Answering the telephone and directing calls to the proper person
• Assist members by being knowledgeable of all departments, services, community/campus programs and events
• Keep membership director abreast of all customer service issues and concerns
• Give tours and process membership applications
• Additionally, any responsibility that would be required to maintain effective member relations; issuing photo ID cards, addressing membership inquiries, keeping surrounding area organized and other duties as assigned
  
  

Job Types: Full-time, Part-time

Salary: $17.00 - $19.00 per hour

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
  
  

Schedule

• Day shift
• Holidays
• Monday to Friday
• Weekend availability
  
  

Supplemental Pay Types

• Commission pay
  
  

Education

• High school or equivalent (Preferred)
  
  

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