What are the responsibilities and job description for the IT Support / Network Engineer position at Valley Networks, Inc?
THIS IS NOT A REMOTE POSITION
Job Description
We are a small Managed Service Provider located in the Lehigh Valley serving commercial and municipal interests in the area. We perform all aspects of an IT Service Provider, so candidates must have a broad skill set.
Description
Primary duty will be working with commercial clients on their technology support and implementation needs. You will find yourself working in varied IT environments on a regular basis.
You must have done this type of work before, as a third-party IT support engineer / technician. It is very different than working in the same corporate IT environment every day.
Position Requirements
- Seven years work experience in IT Support and Engineering is required. We are looking for hands-on support engineers, not managers. Please do not submit a resume if you do not have a good deal of the skill sets listed below.
- You will be traveling to client sites on a regular basis.
Experience and Skill Sets
- Dashboard oriented RMM suites; NinjaOne
- Firewall configuration - mandatory
- Remote Desktop / VPN / Terminal Server expertise
- Microsoft Server operating systems
- Desktop Support
- Virtual Machines
- Microsoft 365
- Server migrations and upgrades
- Network security / Penetration testing
- SentinelOne EDR
- HIPAA Compliance knowledge a plus
- ECW eClinicalWorks knowledge a plus
- VOIP phone experience a plus
- Networking equipment including: Ubiquiti, SonicWall and other similar switches, access points, core switches and firewall technologies
- Datto Business Continuity
- High level understanding of DHCP, DNS, network routing
- Low voltage wiring and terminations a plus
Personal Attributes
- No smoking on the job. Good hygiene. Punctual.
- Ability to present ideas in user-friendly language
- Highly self-motivated and able to be directed
- Proven technical troubleshooting abilities
- Exceptional customer service orientation; You must understand that the issue has not been resolved or until the client verbally acknowledges such.
- Ability to present yourself in a professional manner
If interested, please forward your resume.
Pay: $60,000.00 - $65,000.00 per year
Benefits:
- Flexible schedule
Work Location: In person
Salary : $60,000 - $65,000