What are the responsibilities and job description for the Revenue Cycle Education & Training Specialist (2026-0924) position at Valley Medical Center & Clinics?
Job Title: Revenue Cycle Education & Training Specialist
Req: 2026-0924
Location: VMC Main Campus
Department: Financial Advocate
Shift: Days
Type: Full Time
FTE: 1
Hours: 40
City State: Renton, WA
Category Professional ( NCNM)
Salary Range: Min $32.39- Max $46.96/hour DOE
Job Description
JOB DESCRIPTION
The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization.
TITLE: Revenue Cycle Education & Training Specialist
JOB OVERVIEW: The Revenue Cycle Education & Training Specialist develops, coordinates, and delivers education and training programs that support the knowledge, skills, and performance of Revenue Cycle staff. This role is responsible for ensuring employees are proficient in Revenue Cycle processes and develops ongoing training resources that support workflows, regulatory requirements, operational standards, policies and procedures, and contributes to positive patient experience outcomes. In partnership with department leadership, the Specialist conducts quality assurance and competency assessments, identifies staff educational and training needs, delivers targeted education to promote consistency, regulatory compliance, operational excellence, and optimal financial performance. The Specialist serves as a resource, providing guidance and feedback to support staff training, competency, and application of established practices.
DEPARTMENT: Financial Advocacy
WORK HOURS: Monday - Friday, typically 8:00 AM - 4:30 PM. Flexibility may be required to meet department and organization needs.
REPORTS TO: Director, Patient Administrative Services and Access
Prerequisites
Bachelor's degree in Healthcare Administration, Education, Adult Learning and/or Instructional Design or a related field required. Equivalent combination of education and experience may be considered in lieu of degree.
Minimum three (3) years' relevant hospital and/or professional revenue cycle experience, including two (2) years in training, education, or staff development; experience developing and delivering healthcare training programs and materials required.
Experience In EPIC Required.
Proficient in various computer applications, including Microsoft Office, Excel, Word, PowerPoint, Visio, and Outlook.
Qualifications
Knowledge of adult learning theory to design, implement, and continuously improve curriculum and training initiatives. Effectively tailors educational approaches to diverse audiences, utilizes multiple teaching methodologies, and facilitates change through clear communication, coaching, and learner engagement.
Demonstrate effective process management skills and contribute to the development and implementation of curriculum and workflows.
Demonstrate a commitment to excellent customer service, exercise sound judgment with discretion, remain decisive under pressure, and consistently maintain a positive and professional demeanor.
Exceptional organizational and self-management skills, with the ability to prioritize, multitask, and manage multiple projects effectively in a fast-paced, deadline-driven environment.
Ability to collaborate and work in a multidisciplinary team environment.
Demonstrate strong presentation/facilitation skills for both classroom and 1:1/at-the-elbow training.
Demonstrate strong written communication for SOP and job aid development.
Demonstrate data literacy with ability to use QA/productivity metrics to identify training gaps.
Unique Physical/Mental Demands, Environment And Working Conditions
Must possess ability to work independently, with a minimum of direction, and take initiative in problem solving.
Must be able to interact professionally and effectively with a wide variety of people, including operations staff, providers, the general public, and departments at Valley Medical Center (VMC).
Attention To Detail And Excellent Organizational Skills Are Essential.
Must be able to function effectively in an environment with frequent interruptions and multiple tasks.
Must be able to effectively interact with patient access and billing systems and other relevant third-party software, create, and maintain spreadsheets, and take and compose meeting minutes.
Requires manual and finger dexterity and vision corrected to normal range.
Requires travel to various departments, including off-site locations, as needed for training activities, site assessments, educational programs, and collaboration with subject matter experts.
Performance Responsibilities
Generic Job Functions: See Generic Job Description for Administrative Partner
Essential Responsibilities And Competencies
Develop, coordinate, and deliver comprehensive training programs across the full Revenue Cycle continuum, including front-end, mid-cycle, and back-end operations, emphasizing the impact of upstream processes on downstream revenue integrity, claims processing, and reimbursement outcomes.
Design, develop, and maintain Revenue Cycle education programs and training resources that promote employee proficiency, support standardized workflows, and foster accountability for quality, compliance, operational performance, and positive patient experience outcomes across the Revenue Cycle continuum.
Educate teams on all revenue cycle functionalities including patient registration, insurance verification, prior authorization and pre-certification, financial counseling, patient estimates, point-of-service collections, payor policy, charge capture, charge entry and claim creation, claims submission, payment posting, accounts receivable, patient collections, and denials management.
Provide training on Epic system functionality, revenue cycle processes, and operational requirements with in-person and video conferencing platforms.
Conduct onboard training for new hires and provide ongoing education and professional development for existing staff.
Assess learning needs to assist in developing/delivering/implementing training, education, and targeted support to staff as applicable.
Ensure employee competency through ongoing support, auditing and annual refreshers or remediation activities surrounding identified opportunities for improvement, from initiation through completion.
In partnership with leadership, evaluate the appropriateness and effectiveness of training resources to ensure they meet identified learning needs and support successful application of established processes and practices.
Develop, maintain, and update job aids, training manuals, standard work documents, reference materials, and e-learning modules.
Create training documents and materials, partnering with Subject Matter Experts (SMEs) as appropriate.
Facilitate training through a variety of formats including remote virtual sessions and onsite.
Conduct on-site training activities with staff when appropriate.
Utilize process improvement principles to drive operational excellence and advance efficiency initiatives.
Assess operational workflows; identifies and implements best practices that promote standardization throughout revenue cycle.
Utilize Visio to document workflows and develop standardized processes.
Partner with IT and revenue cycle teams to enhance systems, scripts, and patient communication tools.
Partner with leadership to maintain a continued state of readiness for all regulatory education/training requirements.
Maintain a record-keeping and report process for education and training.
Maintain the confidentiality, privacy, and security of all protected health information in accordance with applicable laws, regulations, and organizational policies.
Maintain the confidentiality, privacy, and security of protected health information while ensuring compliance with HIPAA, applicable federal and state laws, regulatory requirements, and organizational policies and standards.
Follow the Mission, Vision, and Values of Valley Medical Center. Perform all job functions in a manner consistent with Valley's cultural expectations defined as Valley Values. These characteristics include quality performance, demonstrating compassion, respect, teamwork, community-centered awareness, and innovation.
Other duties as assigned.
Date Created: 9/26
Revised
Grade: NC-07
FLSA: NE
Cost Center: 8560
Req: 2026-0924
Location: VMC Main Campus
Department: Financial Advocate
Shift: Days
Type: Full Time
FTE: 1
Hours: 40
City State: Renton, WA
Category Professional ( NCNM)
Salary Range: Min $32.39- Max $46.96/hour DOE
Job Description
JOB DESCRIPTION
The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization.
TITLE: Revenue Cycle Education & Training Specialist
JOB OVERVIEW: The Revenue Cycle Education & Training Specialist develops, coordinates, and delivers education and training programs that support the knowledge, skills, and performance of Revenue Cycle staff. This role is responsible for ensuring employees are proficient in Revenue Cycle processes and develops ongoing training resources that support workflows, regulatory requirements, operational standards, policies and procedures, and contributes to positive patient experience outcomes. In partnership with department leadership, the Specialist conducts quality assurance and competency assessments, identifies staff educational and training needs, delivers targeted education to promote consistency, regulatory compliance, operational excellence, and optimal financial performance. The Specialist serves as a resource, providing guidance and feedback to support staff training, competency, and application of established practices.
DEPARTMENT: Financial Advocacy
WORK HOURS: Monday - Friday, typically 8:00 AM - 4:30 PM. Flexibility may be required to meet department and organization needs.
REPORTS TO: Director, Patient Administrative Services and Access
Prerequisites
Bachelor's degree in Healthcare Administration, Education, Adult Learning and/or Instructional Design or a related field required. Equivalent combination of education and experience may be considered in lieu of degree.
Minimum three (3) years' relevant hospital and/or professional revenue cycle experience, including two (2) years in training, education, or staff development; experience developing and delivering healthcare training programs and materials required.
Experience In EPIC Required.
Proficient in various computer applications, including Microsoft Office, Excel, Word, PowerPoint, Visio, and Outlook.
Qualifications
Knowledge of adult learning theory to design, implement, and continuously improve curriculum and training initiatives. Effectively tailors educational approaches to diverse audiences, utilizes multiple teaching methodologies, and facilitates change through clear communication, coaching, and learner engagement.
Demonstrate effective process management skills and contribute to the development and implementation of curriculum and workflows.
Demonstrate a commitment to excellent customer service, exercise sound judgment with discretion, remain decisive under pressure, and consistently maintain a positive and professional demeanor.
Exceptional organizational and self-management skills, with the ability to prioritize, multitask, and manage multiple projects effectively in a fast-paced, deadline-driven environment.
Ability to collaborate and work in a multidisciplinary team environment.
Demonstrate strong presentation/facilitation skills for both classroom and 1:1/at-the-elbow training.
Demonstrate strong written communication for SOP and job aid development.
Demonstrate data literacy with ability to use QA/productivity metrics to identify training gaps.
Unique Physical/Mental Demands, Environment And Working Conditions
Must possess ability to work independently, with a minimum of direction, and take initiative in problem solving.
Must be able to interact professionally and effectively with a wide variety of people, including operations staff, providers, the general public, and departments at Valley Medical Center (VMC).
Attention To Detail And Excellent Organizational Skills Are Essential.
Must be able to function effectively in an environment with frequent interruptions and multiple tasks.
Must be able to effectively interact with patient access and billing systems and other relevant third-party software, create, and maintain spreadsheets, and take and compose meeting minutes.
Requires manual and finger dexterity and vision corrected to normal range.
Requires travel to various departments, including off-site locations, as needed for training activities, site assessments, educational programs, and collaboration with subject matter experts.
Performance Responsibilities
Generic Job Functions: See Generic Job Description for Administrative Partner
Essential Responsibilities And Competencies
Develop, coordinate, and deliver comprehensive training programs across the full Revenue Cycle continuum, including front-end, mid-cycle, and back-end operations, emphasizing the impact of upstream processes on downstream revenue integrity, claims processing, and reimbursement outcomes.
Design, develop, and maintain Revenue Cycle education programs and training resources that promote employee proficiency, support standardized workflows, and foster accountability for quality, compliance, operational performance, and positive patient experience outcomes across the Revenue Cycle continuum.
Educate teams on all revenue cycle functionalities including patient registration, insurance verification, prior authorization and pre-certification, financial counseling, patient estimates, point-of-service collections, payor policy, charge capture, charge entry and claim creation, claims submission, payment posting, accounts receivable, patient collections, and denials management.
Provide training on Epic system functionality, revenue cycle processes, and operational requirements with in-person and video conferencing platforms.
Conduct onboard training for new hires and provide ongoing education and professional development for existing staff.
Assess learning needs to assist in developing/delivering/implementing training, education, and targeted support to staff as applicable.
Ensure employee competency through ongoing support, auditing and annual refreshers or remediation activities surrounding identified opportunities for improvement, from initiation through completion.
In partnership with leadership, evaluate the appropriateness and effectiveness of training resources to ensure they meet identified learning needs and support successful application of established processes and practices.
Develop, maintain, and update job aids, training manuals, standard work documents, reference materials, and e-learning modules.
Create training documents and materials, partnering with Subject Matter Experts (SMEs) as appropriate.
Facilitate training through a variety of formats including remote virtual sessions and onsite.
Conduct on-site training activities with staff when appropriate.
Utilize process improvement principles to drive operational excellence and advance efficiency initiatives.
Assess operational workflows; identifies and implements best practices that promote standardization throughout revenue cycle.
Utilize Visio to document workflows and develop standardized processes.
Partner with IT and revenue cycle teams to enhance systems, scripts, and patient communication tools.
Partner with leadership to maintain a continued state of readiness for all regulatory education/training requirements.
Maintain a record-keeping and report process for education and training.
Maintain the confidentiality, privacy, and security of all protected health information in accordance with applicable laws, regulations, and organizational policies.
Maintain the confidentiality, privacy, and security of protected health information while ensuring compliance with HIPAA, applicable federal and state laws, regulatory requirements, and organizational policies and standards.
Follow the Mission, Vision, and Values of Valley Medical Center. Perform all job functions in a manner consistent with Valley's cultural expectations defined as Valley Values. These characteristics include quality performance, demonstrating compassion, respect, teamwork, community-centered awareness, and innovation.
Other duties as assigned.
Date Created: 9/26
Revised
Grade: NC-07
FLSA: NE
Cost Center: 8560
Salary : $32 - $47