What are the responsibilities and job description for the Financial Advocacy Associate (2026-1009) position at Valley Medical Center & Clinics?
Job Title: Financial Advocacy Associate
Req: 2026-1009
Location: VMC Main Campus
Department: Financial Advocate
Shift:
Type: Full Time
FTE: 1
Hours:
City State: Renton, WA
Category Administrative/Clerical
Salary Range: Min $25.92- Max $43.32/hrly. DOE
Job Description:
VALLEY MEDICAL CENTER
Job Description
The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization.
TITLE: Financial Advocacy Associate
JOB OVERVIEW: This position is responsible to provide financial advocacy for patients and Valley Medical Center by exploring payer sources as well as payment options to ensure accounts are financially secure prior to rending services. This position provides self-pay price quotes, alternative financing information and information regarding financial assistance programs. All communications are conducted in a manner that will result in positive patient relations and reimbursement for services.
DEPARTMENT: Financial Advocacy
WORK HOURS: As assigned
REPORTS TO: Manager, Financial Access
Prerequisites:
Associate (2 year) degree required or equivalent experience, college (4 year) degree preferred.
Minimum three years' experience with insurance verification, Medicaid eligibility application, revenue cycle functions, hospital/physician offices or related areas
Ability to use Microsoft Word and Outlook; EPIC system experience preferred.
Qualifications:
Strong organizational skills and ability to prioritize tasks
Strong conflict resolution skills as well as interpersonal skills and ability to build rapport with a wide variety of individuals
Knowledge of payer reimbursement processes and insurance terminology
Basic understanding of procedure codes (CPT, HCPCS, ICD-10 coding, etc.)
Working knowledge of medical terminology
Ability to identify and solve problems independently
See Generic Job Description for Administrative Partner.
Performance Responsibilities:
Generic Job Functions: See Generic Job Description for Administrative Partner.
Essential Responsibilities And Competencies:
Responsible to screen uninsured or underinsured patients for COBRA, Medicaid, Financial Assistance or other payer sources completing and submitting applications as required
Responsible for maintaining Navigator certification with Washington Health Benefit Exchange
Ability to research billing questions using EMR and billing systems, payer resources and is able to resolve or refer the customer to the appropriate resource
Responsible for timely communication with all customers; internal and external; patients and caregivers
Ability to research and identify circumstances affecting payment of self-pay accounts
Ability to partner with referring physician offices, insurance payers and financial clearance team members to complete financial clearance of services
Ability to communicate patient liability clearly and accurately while adequately explaining concepts such as deductible, coinsurance and/or copayment and how they may affect the cost of care
Responsible for complete documentation of all actions, conversations with patient, staff, referring offices that may collaborate on account/services
Collaborates with PFS, HIM, UM and IT regarding appropriate documentation. Coordinates insurance referral/authorization requirements with UM. Ensures accuracy of all in-patient insurance related registration.
Collaborates in all workflow design or process improvement work groups, as assigned by coordinator, manager or director and demonstrates awareness of financial risk containment both for Valley and the patient
Connects with self-pay patients to explore assistance options; may work with financial counseling or the business office
Informs patients of any convenient payment options (e.g., portal, mobile App)
Sends price estimates to patients before their day of care but not so far in advance that benefits could change
Attends continuing education workshops and other activities as assigned by management to keep current in all related hospital billing practices.
Maintains confidentiality of records or medical center information at all times
Willingness to perform all other duties as assigned
Performs all job functions in a manner consistent with Valley's cultural expectations defined as Valley's Mission, Vison, Mission and Values Statement. These characteristics include quality performance, demonstrating compassion, respect, teamwork, community-centered awareness and innovation.
Created: 1/25
Grade: OPEIUF
FLSA: NE
CC: 8560
Qualifications:
Job Qualifications:
Strong organizational skills and ability to prioritize tasks
Strong conflict resolution skills as well as interpersonal skills and ability to build rapport with a wide variety of individuals
Knowledge of payer reimbursement processes and insurance terminology
Basic understanding of procedure codes (CPT, HCPCS, ICD-10 coding, etc.)
Working knowledge of medical terminology
Ability to identify and solve problems independently
Req: 2026-1009
Location: VMC Main Campus
Department: Financial Advocate
Shift:
Type: Full Time
FTE: 1
Hours:
City State: Renton, WA
Category Administrative/Clerical
Salary Range: Min $25.92- Max $43.32/hrly. DOE
Job Description:
VALLEY MEDICAL CENTER
Job Description
The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands, and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization.
TITLE: Financial Advocacy Associate
JOB OVERVIEW: This position is responsible to provide financial advocacy for patients and Valley Medical Center by exploring payer sources as well as payment options to ensure accounts are financially secure prior to rending services. This position provides self-pay price quotes, alternative financing information and information regarding financial assistance programs. All communications are conducted in a manner that will result in positive patient relations and reimbursement for services.
DEPARTMENT: Financial Advocacy
WORK HOURS: As assigned
REPORTS TO: Manager, Financial Access
Prerequisites:
Associate (2 year) degree required or equivalent experience, college (4 year) degree preferred.
Minimum three years' experience with insurance verification, Medicaid eligibility application, revenue cycle functions, hospital/physician offices or related areas
Ability to use Microsoft Word and Outlook; EPIC system experience preferred.
Qualifications:
Strong organizational skills and ability to prioritize tasks
Strong conflict resolution skills as well as interpersonal skills and ability to build rapport with a wide variety of individuals
Knowledge of payer reimbursement processes and insurance terminology
Basic understanding of procedure codes (CPT, HCPCS, ICD-10 coding, etc.)
Working knowledge of medical terminology
Ability to identify and solve problems independently
- Demonstrates reliable attendance and job performance
- Requires manual and finger dexterity and vision corrected to normal range.
See Generic Job Description for Administrative Partner.
Performance Responsibilities:
Generic Job Functions: See Generic Job Description for Administrative Partner.
Essential Responsibilities And Competencies:
Responsible to screen uninsured or underinsured patients for COBRA, Medicaid, Financial Assistance or other payer sources completing and submitting applications as required
Responsible for maintaining Navigator certification with Washington Health Benefit Exchange
Ability to research billing questions using EMR and billing systems, payer resources and is able to resolve or refer the customer to the appropriate resource
Responsible for timely communication with all customers; internal and external; patients and caregivers
Ability to research and identify circumstances affecting payment of self-pay accounts
Ability to partner with referring physician offices, insurance payers and financial clearance team members to complete financial clearance of services
Ability to communicate patient liability clearly and accurately while adequately explaining concepts such as deductible, coinsurance and/or copayment and how they may affect the cost of care
Responsible for complete documentation of all actions, conversations with patient, staff, referring offices that may collaborate on account/services
Collaborates with PFS, HIM, UM and IT regarding appropriate documentation. Coordinates insurance referral/authorization requirements with UM. Ensures accuracy of all in-patient insurance related registration.
Collaborates in all workflow design or process improvement work groups, as assigned by coordinator, manager or director and demonstrates awareness of financial risk containment both for Valley and the patient
Connects with self-pay patients to explore assistance options; may work with financial counseling or the business office
Informs patients of any convenient payment options (e.g., portal, mobile App)
Sends price estimates to patients before their day of care but not so far in advance that benefits could change
Attends continuing education workshops and other activities as assigned by management to keep current in all related hospital billing practices.
Maintains confidentiality of records or medical center information at all times
Willingness to perform all other duties as assigned
Performs all job functions in a manner consistent with Valley's cultural expectations defined as Valley's Mission, Vison, Mission and Values Statement. These characteristics include quality performance, demonstrating compassion, respect, teamwork, community-centered awareness and innovation.
Created: 1/25
Grade: OPEIUF
FLSA: NE
CC: 8560
Qualifications:
Job Qualifications:
Strong organizational skills and ability to prioritize tasks
Strong conflict resolution skills as well as interpersonal skills and ability to build rapport with a wide variety of individuals
Knowledge of payer reimbursement processes and insurance terminology
Basic understanding of procedure codes (CPT, HCPCS, ICD-10 coding, etc.)
Working knowledge of medical terminology
Ability to identify and solve problems independently
- Demonstrates reliable attendance and job performance
- Requires manual and finger dexterity and vision corrected to normal range.
Salary : $26