What are the responsibilities and job description for the Medical Office Specialist/Insurance Verifier position at Valley Diabetes Endocrinology Comprehensive Center?
- Answer inbound calls and patient portal chats from guarantors/patients in a professional, helpful, and respectful manner that gives the caller an excellent experience.
- Exceptional ability to create a welcoming and patient-centered environment.
- Excellent organizational and communication skills.
- Knowledge of basic medical terminology and inventory management.
- Scheduling and confirming appointments and procedures with patients.
- Extensive experience in maintaining patient files and updating electronic health records.
- Managing inquiries and relaying messages about scheduling, referrals, and prescription refills.
- Ability to verify medical insurance eligibility and benefits via telephone or provider web portals.
- Assist in obtaining pcp referrals and authorizations.
- Educate guarantors/patients about their financial responsibility for the services rendered by the healthcare provider with a consultative approach.
- Collecting co-payments, coinsurances, deductibles, and/or patient balances and entering information into patients' EMR.
- Educate guarantors about their payment options and expectations to pay within the designated time frame per policy.
- Maintaining an office supply inventory and replenishing stock in a timely manner.
- Assist callers in troubleshooting technical difficulties on the patient portal.
- Documents all communication appropriately for every account level interaction.
- Perform outbound calls as requested.
- Complete special projects as requested.
- Maintain and ensure the confidentiality of all guarantor and patient information at all times as required by the HIPAA, PCI, FDCPA regulations.
- Understands and adheres to all policies and procedures, as well as local, state, and federal regulations, relevant to their area of operation
- Informs management of any operational issues impacting workflow or patient satisfaction in a timely manner (e.g. technology issues or any issue that does not allow the job function to be performed).
Work Remotely
- No
Job Type: Full-time
Pay: $10.00 - $13.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Medical Specialty:
- Endocrinology
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $10 - $13