Front Desk Medical Receptionist

Job Summary

• Able to take direction and perform assigned tasks effectively
• Able to read, write and communicate effectively in English, both orally and in writing
• Able to operate telephone system to answer, screen and forward calls, providing information, taking messages, and scheduling referral appointments.
• Determine the financial status of patients and their eligibility for health services
• Ability to assist in a variety of common office procedures and demonstrate good computer skills
• Ability to establish and maintain effective working relationships with patients, medical staff, coworkers and providers
• Good problem solving skills
• Accountability of confidential information in regards to HIPPA Compliance
• Uses Greenway (EMR) system, efficiently and effectively

Responsibilities and Duties

• Welcomes patients by greeting them, in person or on the telephone; answering or referring inquiries.
• Run the daily patient count report and provide copy for office manager.
• Pull charts for appointments and verify insurance information, assist patients with paper work, track “walk outs” and call patients to reschedule
• Assembles charts for new patients and prepares charts for walk in patients; checks patient in and out, verifies insurance/benefit coverage and collects co-pays and/or payment toward account balances at the time of service.
• Oversees TV control in waiting area and ensures that the material is kid/adult oriented, notifies immediate supervisor of any major patient complaints, keeps front desk and reception are clean during their shift.
• Maintain office supplies and inventory and advises immediate supervisor of shortages
• Balance money collected during shift
• Comforts patients by anticipating patients’ anxieties; answering patients’ questions
• Helps patients in distress by responding to emergencies

Qualifications and Skills

• Stand for extended periods of time; push, pull and reach; occasionally bend, sit, stoop and stretch
• Have the hand eye coordination and manual dexterity needed to operate keyboard, photocopier, telephone, calculator, etc.
• Have normal range of hearing and eyesight to record, prepare and communicate reports; specific vision requirements: close vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Preferred)

Work Location: One location