What are the responsibilities and job description for the Customer Service Coordinator position at Valley Craft Industries Inc?
Description
COMPANY OVERVIEW
Valley Craft has been manufacturing professional-grade material handling and storage equipment in Lake City, Minnesota since 1953, beginning with our introduction of the first hand truck with a brake. Today, we produce one of the most complete lines of industrial steel cabinets in the world, along with the carts, hand trucks, dump systems, lifts, and drum handling equipment relied on by manufacturers, distributors, and job sites world wide. As part of the Ballymore Safety Products family, serving as their Midwest headquarters, we combine the resources of a national organization with the standards and culture of a company that has built its reputation one product at a time.
We offer steady, year-round work, a clean and well-organized production floor, and a genuine commitment to safety. Team members here develop skills that last a career — and put their name on equipment recognized for its quality wherever it’s used.
If you take pride in precision work and want to build a long-term career with an established American manufacturer, apply today.
CUSTOMER SERVICE COORDINATOR
Valley Craft Industries is looking for a enthusiastic Customer Service Representative to join our Sales/Customer Service Department. Our Customer Service Representatives are our front-line relationship with our valued customers. The individual needs to have a passion for putting the customer first and thrives in a fast-paced multi-tasking environment.
Requirements
• Create a positive experience for all VCI customers and potential customers
• Effective and timely communication via phone and email
• Respond and address customer inquiries such as product specifications, pricing, and availability
• Handle aspects of quotes, order entry, RMA’s, technical support, and other daily tasks
• Perform organized data entry with attention to detail
• Educate customers, review their needs analysis, and provide solutions
• Problem solve and generate practical and sensible solutions with your customers and colleagues
• Multitask and adapt in order to complete various changes requests accurately and in a timely manner
• Work as an extension of the sales department with incoming and outgoing sales needs
• Perform customer satisfaction surveys, quote follow up and customer engagement needs via phone/email
• Develop and maintain a comprehensive understanding of VCI’s products and processes
• Collaborate and work closely with sales and other departments to provide additional support
• Be an active team player throughout VCI in order to achieve wider customer and company objectives
• Maintain positive attitude and open line of communication with customers, co-workers and management
• Provide feedback and continuous improvement opportunities to management and cross-functional teams
• Input and track metrics within customer management database
• Perform other related duties as assigned
QUALIFICATIONS
• High school diploma or equivalent experience
• 2 years of successful customer service experience is preferred
• Excellent listening, verbal, written and interpersonal communication skills
• Strong technical aptitude and customer service skills
• Self-motivated, organized, detail-oriented, and strong work ethic
• Excellent PC and internet skills, including experience using Microsoft Office, Outlook, and Excel
• Work well individually or as a team, while multitasking and prioritizing in a fast-paced environment
• A consultative solution-based customer service methodology
• Adaptable and coachable, seeking feedback to incorporate into daily work style
• Experience with ERP/CRM systems; Epicor is a plus but not required
• Sales support experience is a plus but not required