What are the responsibilities and job description for the Customer Care Representative position at Valley Concrete Restoration?
Position Summary
Customer care department to ensure efficient scheduling of sales leads, service leads, and production installations. This role ensures that customers are treated remarkably and operations run smoothly. The position reports to the Operations Manager and is classified as exempt under the FLSA.
Essential Job Functions
1. Customer Care
- Answer Calls & Messages – Respond promptly to inbound calls, emails, and online inquiries.
- Schedule Appointments – Book and confirm sales and service visits.
- Customer Support – Help with questions, concerns, and basic troubleshooting.
- CRM Updates – Enter and maintain accurate customer information and notes.
- Pre-Visit Communication – Send reminders and introductions before appointments.
- Follow-Up – Call customers after service, gather feedback, and request reviews.
- Team Coordination – Communicate customer needs to sales and operations.
- General Office Help – Support light admin tasks as needed.
2. Production and Service Scheduling:
- Schedule production installations effectively and ensure proper customer communication.
- Maximize crew capacity and replace canceled installations promptly.
- Meet weekly revenue goals.
3. Additional Tasks:
- Print weekly production schedules.
- Generate payroll reports (production hours, bonuses, commissions, and mileage).
- Manage LinkedIn connections.
- Document before-and-after project photos.
- Coordinate customer and member promotions.
- Organize weekend lead coverage (Saturday and Sunday morning – 30 minutes).
Position Requirements
- Knowledge of customer service principles and practices.
- Knowledge of QuickBooks and Salesforce (preferred).
- Ability to effectively use computer programs and detect/recognize information on screens.
- Strong communication skills in English (written and verbal).
- High school diploma or equivalent; additional education or certifications in administration, accounting, or customer service are a plus.
- Physical capability to exert up to 10 lbs. of force occasionally and maintain a stationary position for most of the time.
- Flexible scheduling during slower winter months.
- Opportunities for professional development and growth.
Additional Information
The statements in this job description are intended to describe the general nature and level of work being performed. This document is not exhaustive and may be updated as business needs evolve. Employees are expected to perform other job-related duties as assigned. Regular, reliable attendance is essential.
To Apply: Submit your resume through Indeed or to trevor@valleyconcreterestoration.com.
Pay: $13.00 - $16.00 per hour
Benefits:
- 401(k)
- Paid time off
Work Location: In person
Salary : $13 - $16