Transportation Specialist

JOB TITLE: V-ACT SPECIALIST Updated: 9/2025
DIVISION: HIGH INTENSITY SERVICES
REPORTS TO: V-ACT PROGRAM MANAGER
FLSA STATUS: NON-EXEMPT
WORK HOURS: VARIES (Forty hours per week)
NATURE OF WORK: The Assertive Community Treatment Specialist functions as a member of the 
multidisciplinary team and participates in treatment, rehabilitation, and support services to program 
clients with severe and persistent mental illnesses. This team member works as an extension to other 
team members and has the responsibility to carry out rehabilitation and support functions and assists in 
treatment; provides education; supportive services; training and assistance with ADL’s; and provides 
consultation to families under the clinical supervision of staff with professional degrees. 

ESSENTIAL DUTIES:
• Collaborates with team members to assess, plan, develop, coordinate, and provide treatment, 
rehabilitation, and support services to program clients.
• Consults with community agencies and families to maintain coordination in the treatment 
process.

• Ensures all clients of the program are seen face-to-face by a team member at least two times 
every seven days.
• Participate in daily staff organizational meetings and treatment planning review meetings.
• Participate in providing treatment and dual diagnosis services.
• Participate in the provision of rehabilitation services.
• Perform job coaching, problem solving, and support on and off the job site.
• Provide work-related supportive services, such as assistance with grooming and personal 
hygiene, securing of appropriate clothing, wake-up calls, and transportation.
• Provide ongoing assessment, problem-solving, side-by-side services, skill training, and 
environmental adaptations to assist clients with activities of daily living.
• Assist and support clients in finding and maintaining a safe and affordable place to live and to 
procure necessities.
• Uses clear communication skills, including “people first” language with clients and other 
professionals. 
• Completes and submits documentation as required by Valley, Medicaid, Medicare, Private 
Insurances and any other licensing agencies. Ensures that documentation (such as Progress 
notes, SAL’s, Timesheets, Task Analysis Forms, etc.) are completed accurately and timely and 
will reflect services the client has received as appropriate.
• Provide nutrition education and assistance with meal planning grocery shopping, and food 
preparation.
• Assist and support clients to perform household activities, including house cleaning and laundry.
• Teach money-management skills and ensure that clients have adequate financial support.
• Help clients to access reliable transportation.
• Assist and support clients to have and effectively use a personal primary care physician, dentist, 
and other medical specialists as required.
• Plan, structure, and prompt social and leisure-time activities and provide side-by-side support 
and coaching to help client socialize.
• Attends all mandated trainings related to profession and enhances knowledge and/or skills which 
include Essential Learning Trainings.
• Adheres to Valley’s Standards of Conduct and Compliance and adheres to professional code of 
ethics in performing services.
• Promotes appropriate community interactions by handling public interactions in a professional 
and competent manner. Returns telephone calls and requests for information in a timely 
manner, promotes a positive image of the Program and the Agency, and maintains a good rapport 
with agency contacts.
• OTHER DUTIES AS ASSIGNED

MINIMUM QUALIFICATIONS:
• Ability to perform Essential Duties as outlined below.
• High school diploma or the equivalent.
• Ability to comply with Client’s Rights.
• Ability to comply with all of Valley’s Policies and Procedures.
• Ability to comply with Valley’s and Division departmental safety procedures.
• Ability to read, write, understand, and speak the English language.
• Current CPR/First Aid Certificate or ability to be trained.
• Valid driver’s license.
• Ability to legally transport consumers in personal and/or agency vehicle.
PREFERRED QUALIFICATIONS:
• Experience collaborating with Assertive Community Treatment Teams.
• Six months to one year work experience with adults with severe and persistent mental illness.