Program Manager of Community Support Services

JOB TITLE: Program Manager of Community Support Updated: 5/2026

DIVISION: High Intensity Services

REPORTS TO: Chief Clinical Officer

FLSA STATUS: Exempt

WORK HOURS: Varies

NATURE OF WORK: Functions as a member of Valley’s Comprehensive Community Support program, Day Treatment program, and Residential Supports program by supervising the program employees. The Program Manager assumes primary responsibility for the development and implementation of individual program plans for persons served. The Program Manager is responsible for program development as well as continuous evaluation of program effectiveness and appropriate changes. The Program Manager develops, monitors, evaluates, and documents plans of intervention and instruction as specified on the client’s treatment plan.

ESSENTIAL DUTIES:

• Participate in treatment plan, staffing, and clinical meetings.

• Evaluate individuals and/or current plans of intervention or instruction.

• Train staff members on implementation of person-specific plans of intervention or instruction and data collection for day treatment, CCSS, and Residential Supports services.

• Evaluate/monitor effectiveness of intervention plans through phone contact, necessary home visits, or day treatment program.

• Participate in treatment planning activities to ensure that ongoing services are appropriate and are provided in coordination with other program services.

• Maintains day treatment, residential supports, and clubhouse programs in compliance with budget standards.

• Completes and submits documentation as required by Valley, Medicaid, OSHA, and other licensing or accrediting agencies. Ensures that documentation is completed accurately and timely and will reflect services provided.

• Timely submission of hours worked for employees as well as the timely approval of electronic timesheets. This includes submission of any supplemental earnings by both electronic submission and written documentation.

• Approves time off for all assigned employees and ensures that this information is entered onto the employee’s timecard.

• Supervise program employees through appropriate training, evaluation, orientation, scheduling, assignment, and delegation of duties.

• Monitors the use of all equipment and supplies appropriately.

• Requests and ensures ample supplies to meet program needs.

• Assure that the safety, health, and well-being of consumers are always maintained on or off site.

• Assures that treatment/behavior plans are implemented in compliance with Valley’s and state guidelines and physician’s orders.

• Adhere to professional code of ethics when performing duties.

• Promotes the dignity of the client through service provision.

• Other duties as assigned.

MINIMUM QUALIFICATIONS:

• Ability to perform Essential Duties as outlined below.

• BA/BS in a Human Services field.

• 6 months of supervisory experience.

• 1 year of specific training and/or paid experience providing services to individuals with mental illness and/or substance use disorders.

• Knowledge of Medicaid regulations.

• Ability to work independently with minimal supervision.

• Ability to advocate on behalf of clients.

• Knowledge of agency, state, and federal guidelines.

• Ability to comply with Client’s Rights.

• Ability to comply with Valley’s and division/departmental safety procedures.

• Ability to read, write, understand, and speak the English language.

• Ability to legally transport clients.

PREFERRED QUALIFICATIONS:

• MA/MS in a Human Services field.

• 1 year of supervisory experience.

• Licensure as LPC, LCSW, LICSW, or Licensed Psychologist.