Developmental Services Quality Performance Coordinator

VCSB is seeking a compassionate, organized, and experienced Program Coordinator to oversee services for individuals with intellectual and/or developmental disabilities (IDD). This role is responsible for supervising staff, ensuring high-quality person-centered care, and maintaining compliance with regulatory standards. Additionally, this person will provide direct support coordination services to a small number of individuals. This position will play a key role ensuring person-centered services are delivered at the highest quality possible. Come join our collaborative, dynamic team!

Benefits

• Flexible work schedule.
• Salary starting at $47,388.79
• Hybrid work environment.
• Health insurance as low as $40/month for individuals. Family and dependent plans are also available.
• Sign-on bonus of $2,500.00.
• 14 paid holidays.
• Accrue up to 20 days of paid time off (PTO) per year from year one. PTO is immediately available upon accrual.
• Participation in the Virginia Retirement System.
• Professional development assistance provided at no cost.

Summary of Essential Functions

• Ensure compliance with Medicaid waiver requirements, DMAS, DBHDS, and agency policies and procedures
• Conduct routine audits of documentation to ensure accuracy, timeliness, and regulatory compliance
• Monitor service delivery to ensure individuals receive high-quality, person-centered support coordination services
• Supervise, coach, and evaluate Support Coordinators to ensure strong performance and accountability
• Provide training, onboarding, and ongoing professional development to team members
• Analyze trends, identify service gaps, and implement quality improvement initiatives
• Provide direct support coordination services, including person-centered planning and care coordination
• Coordinate intake processes, including DD waiver referrals, transfers, and waitlist engagement
• Collaborate with internal teams, families, and community providers to ensure continuity of care
• Maintain accurate, timely documentation and ensure compliance with HIPAA and confidentiality standards

Minimum Requirements

• Bachelor’s degree in Human Services, Social Work, Psychology, or a related field
• At least 3 years of experience working with individuals with intellectual and developmental disabilities (IDD)
• Experience with Medicaid waiver services and person-centered planning
• Working knowledge of Department of Behavioral Health and Developmental Services (DBHDS) and Department of Medical Assistance Services (DMAS) regulations
• Valid Virginia driver’s license with a zero or positive points balance.
• Demonstrated experience in documentation, compliance, and quality assurance practices
• Strong organizational, problem-solving, and time management skills
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Proficiency with electronic health records (EHR) and Microsoft Office Suite

Preferred Qualifications

• Master’s degree in Social Work, Counseling, or a related field
• Licensed or license-eligible (e.g., LMSW, LCSW, LPC)
• Previous supervisory or leadership experience
• Experience in quality assurance, auditing, or performance improvement within human services
• Knowledge of Virginia DD Waiver programs and Waiver Slot Assignment processes
• Certification or specialized training in person-centered thinking/planning
• Experience working in community-based services or case management/support coordination
• Familiarity with data tracking, reporting, and performance metrics
• Experience supporting individuals with complex medical and behavioral needs

Valley Community Services Board is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.