Client Engagement Specialist – Front Desk

Are you organized, detail-oriented, and looking for meaningful work where you can help people connect with the services they need?

Valley Community Services Board is seeking a Client Engagement Specialist to support front desk operations at our Sanger’s Lane location. As one of the first points of contact for individuals accessing Valley CSB services, you'll help create a welcoming experience while ensuring clients receive timely, accurate information and assistance.

In this role, you'll balance client check-ins, phone support, appointment scheduling, registration, and other administrative responsibilities in a busy behavioral health environment. This position is a great fit for someone who enjoys helping others, pays close attention to details, and can confidently manage multiple priorities throughout the day.

Why Join Valley CSB?

We offer benefits designed to support your work, well-being, and future:

• Starting pay of $17.75 - $21.69 per hour, dependent upon experience.
• $2,500 sign-on bonus.
• Health insurance starting as low as $40 per month for individual coverage, with family and dependent plans available.
• 14 paid holidays.
• Accrue up to 20 days of paid time off (PTO) per year beginning in your first year, available for use as it is accrued.
• Participation in the Virginia Retirement System (VRS).
• Professional development assistance provided at no cost.

What You'll Do

As a Client Engagement Specialist, you'll help clients navigate the administrative side of accessing behavioral health services while supporting the clinical and administrative teams that serve them. Responsibilities include:

• Welcome and assist clients at the front desk, complete appointment check-ins, monitor the lobby, collect payments, and respond to questions.
• Answer and route incoming calls, including connecting individuals with urgent or crisis needs to Emergency Services according to agency procedures.
• Schedule, confirm, reschedule, and cancel Same Day Access and Outpatient Behavioral Health appointments.
• Complete client registrations and accurately maintain demographic, contact, insurance, and financial information in the electronic health record (EHR).
• Help identify individuals who may be eligible for Medicaid and connect them with assistance and available resources.
• Coordinate intake scheduling with appropriately credentialed providers based on insurance and established workflows.
• Administer client urine drug screens and provide other administrative support as needed.
• Document client contacts, outreach, and scheduling activities accurately and promptly.
• Communicate effectively with clients, staff, and outside organizations to help support continuity of care.
• Maintain confidentiality and follow applicable DBHDS, DMAS, HIPAA, 42 CFR Part 2, and agency requirements.

The Impact You'll Have

Accessing behavioral health services can involve appointments, paperwork, insurance questions, referrals, and unfamiliar processes. As a Client Engagement Specialist, you'll help make those steps easier to navigate.

Your work at the front desk will help ensure clients feel welcomed, receive accurate information, and get connected with the right services and staff. Behind the scenes, your organization and attention to detail will help our clinical teams provide timely, coordinated care.

If you're organized, dependable, and enjoy helping people while keeping a busy office running smoothly, we'd like to hear from you.

Valley Community Services Board is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. You will be part of a team committed to protecting the rights and welfare of individuals and facilitating positive consumer and peer relationships based on courtesy, compassion, and respect. This is a Non-Exempt position.