What are the responsibilities and job description for the VCD Customer Service Representative 1 position at Valley Cabinet Inc?
Valley Cabinet Inc. is looking for a 1st shift Customer Account Representative! Starting at $20/hr based on experience!
With pay raise opportunities at 6 months and 12 months of employment!
Work Schedule:
Monday-Thursday: 7:00am - 4:00pm & Friday: 7:00am - 1pm
Who we are:
Valley Cabinet is a family-owned and operated company providing the finest quality custom wood cabinetry! Our goal is to bring the best out in our people, which will bring the best out in the business. We value culture, people, and safety above all else which has allowed us to be an industry leader for over 60 years!
What you will do:
The Customer Account Representative is responsible for providing exceptional support for our customers (Dealers, Designers, and Sales Representative) through timely and accurate entry of sales orders. This position will build and maintain customer accounts while working to manage the lifecycle of the product order. Much of this role will be learning/reading product sheets and modifying cabinet orders.
Essential Duties and Responsibilities:
- Service our customers by phone, email, and fax to provide product information, process orders, and respond to customer inquiries.
- Complete the full order process which includes: adjustments, changes, custom modifications and pricing.
- Gain knowledge of products and manufacturing process.
- Build and maintain customer relationships.
- Resolve product or service concerns.
- Complete, maintain, and process paperwork, records, and Customer Accounts.
What you need:
- 3 years of experience working in an office environment.
- Experience in the cabinet industry and/or using cabinet design software would be a plus.
- Strong technical aptitude. Working with different computer systems and order sheets.
- Strong organizational and time management skills.
- Strong customer service skills including active listening, interpersonal skills, communication, complaint resolution, empathy, and positivity.
- Skilled in Microsoft office.
As a Valley Cabinet Team Member, you’ll enjoy:
- Full Benefits Package
- Health, Dental, Vision, Life, Accident, Critical Illness, Long Term Disability and Short Term Disability
- Career Growth & Opportunities for Advancement
- Continual Pay Rate Increases 1st Year of Employment
- Bonuses, Paid Time Off, and 8 Paid Holidays
- 401(k) Company Contribution
- Onsite Nurse
- Collaborative work environment.
Job Type: Full-time