What are the responsibilities and job description for the VCD Customer Support Representative position at Valley Cabinet Inc?
Valley Cabinet Inc. is looking for a Customer Support Representative! Starting at $20/hr based on experience!
Opportunities for wage increases at 6 months and 12 months of employment.
Work Schedule:
Monday-Thursday: 7:00am - 4:00pm & Friday: 7:00am - 1pm
Who we are:
Valley Cabinet is a family-owned and operated company providing the finest quality custom wood cabinetry! Our goal is to bring the best out in our people, which will bring the best out in the business. We value culture, people, and safety above all else which has allowed us to be an industry leader for over 60 years!
What you will do:
The Customer Support Representative is responsible for providing exceptional support for our customers (Dealers, Designers, and Sales Representative) through timely and accurate entry of sales orders. This position will build and maintain customer accounts while working to manage the lifecycle of the product order. Much of this role will be learning/reading product sheets and modifying cabinet door orders.
Essential Duties and Responsibilities:
*** This is not a typical customer service or sales role! ***
- Most of your time each day will be data entry when reviewing, entering, and modifying customer orders.
- Provide support via phone and email regarding questions on orders, product information and/or misc. customer inquiries.
- Grow your knowledge of the industry, our products, and the manufacturing process.
- Build and maintain customer relationships.
- Resolve product or service concerns.
What you need:
- 3 years of experience working in an office environment.
- Experience in the cabinet industry and/or using cabinet design software is a plus, but not required.
- General understanding and ability to read order sheets and drawings.
- Strong organizational and time management skills.
- Effective customer communication skills including active listening, building rapport, conflict resolution, and empathy when appropriate.
- Proficient with Microsoft Office systems.
As a Valley Cabinet Team Member, you’ll enjoy:
- Paid time off and 8 paid holidays.
- Early-out Fridays (done by 1:00 p.m.) to support work-life balance!
- Full Benefits Package: Health, Dental, Vision, Life, Accident, Critical Illness, Long Term Disability and Short Term Disability, 401(k) Yearly Company Contribution, and an Onsite Nurse.
- 401(k) Company Contribution.
Job Type: Full-time