Customer Service Representative

Valley Cabinet is looking for a detail-oriented, analytical Customer Service Representative with a technical mindset. This role is ideal for someone who enjoys working with specifications, order details, and problem-solving while supporting customers accurately and efficiently.

As a Valley Cabinet Team Member, you’ll enjoy:

• Short Fridays — finish work at 1pm and get a head start on your weekend.
• Full Benefits Package
  • Health, Dental, Vision, Life, Accident, Critical Illness, Long-Term Disability and Short-Term Disability
• Career Growth & Opportunities for Advancement
• Bonuses, Paid Time Off, and 8 Paid Holidays
• 401(k) Company Contribution
• Onsite Nurse

Who we are:
Valley Cabinet is a family-owned and operated company providing the finest quality custom wood cabinetry! Our goal is to bring the best out in our people, which will bring the best out in the business. We value culture, people, and safety above all else which has allowed us to be an industry leader for over 60 years!

Position Summary: Confidently communicate technical product support. The CSR is responsible for providing exceptional support to our customers by addressing technical inquiries, troubleshooting issues, and ensuring a high level of customer satisfaction.

Essential Duties and Responsibilities:

• Gain knowledge of products and manufacturing process.
• Determine correct product based off customer’s custom order requests.
• Provide technical product information and pricing to customer.
• Process orders from quote through to shipping and invoicing.
• Communicate with customers via phone and email.
• Build and maintain customer relationships.
• Respond to customer requests in a timely manner.
• Provide solutions by answering and discussing alternate product options.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Serve as back up scheduler.
• Data entry.
• Other duties as assigned.

Education and/or Work Experience Requirements:

• High school diploma required.
• Associates degree preferred.

• Experience in the cabinet or manufacturing industry and/or using cabinet design software would be a plus.
• 3 years of experience working in an office environment is preferred.

• Strong customer service skills including active listening, interpersonal skills, communication, complaint resolution, empathy, and positivity.
• Strong technical aptitude.
• Confident.
• Analytical skills.
• Detail orientated.
• Strong organizational and time management skills.
• Desire to work in a fast-paced, dynamic atmosphere
• Ability to work independently.
• Expert in Microsoft office.

Physical Requirements:

Ability to perform the essential functions of the position including, but not be limited to the following:

• Office environment – use of office equipment including computer, telephone, copier/printer.
• Ability to sit at a computer for an extended period.
• Use hands to finger, handle, or feel; reach with hands and arms.
• Frequently required to walk.
• Frequently stand, walk, stoop, kneel, crouch, or crawl.
• Occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds.
• Hearing and vision to normal range.
• Moderate noise.
• Verbal communication.
• Continuous contact with co-workers and public.