What are the responsibilities and job description for the Director of Revenue Cycle Management position at Valley Behavioral Health System?
Valley Behavioral Health Hospital is a leading provider of comprehensive mental health and addiction treatment services, offering a full continuum of care to individuals across the lifespan. The hospital delivers evidence-based inpatient and outpatient programming, including psychiatric stabilization, substance use treatment, and therapeutic services tailored to adults, adolescents, and families. With a multidisciplinary approach that includes psychiatric care, medication management, and individualized treatment planning, Valley Behavioral Health is committed to improving outcomes and expanding access to high-quality behavioral healthcare in the community.
We are seeking a Director of Revenue Cycle Management (Director of Business Office) to lead all business office operations, including financial counseling, billing, and collections, in support of the hospital’s financial health and patient experience. This role partners closely with the CFO and leadership team to drive key performance metrics such as cash collections, denials, and days outstanding, while ensuring compliance with third-party payors and regulatory standards. The ideal candidate is a hands-on leader with strong technical expertise who can build, develop, and manage high-performing teams, optimize revenue cycle processes, and collaborate across departments to support efficient patient access, authorization, and reimbursement.
Schedule
Monday through Friday 8:00 a.m. to 5:00 p.m. Must be able to work weekends and holidays as needed.
Purpose Statement
Plan, develop, organize, implement, evaluate and supervise business office activities including the financial counselling, billing and collections functions for all service lines.
Essential Functions
We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.
We are seeking a Director of Revenue Cycle Management (Director of Business Office) to lead all business office operations, including financial counseling, billing, and collections, in support of the hospital’s financial health and patient experience. This role partners closely with the CFO and leadership team to drive key performance metrics such as cash collections, denials, and days outstanding, while ensuring compliance with third-party payors and regulatory standards. The ideal candidate is a hands-on leader with strong technical expertise who can build, develop, and manage high-performing teams, optimize revenue cycle processes, and collaborate across departments to support efficient patient access, authorization, and reimbursement.
Schedule
Monday through Friday 8:00 a.m. to 5:00 p.m. Must be able to work weekends and holidays as needed.
Purpose Statement
Plan, develop, organize, implement, evaluate and supervise business office activities including the financial counselling, billing and collections functions for all service lines.
Essential Functions
- Monitor and report on key metrics such as cash collections, days outstanding, unbilled, denials, daily census, etc. in conjunction with the CFO.
- Establish and maintain controls for all cash collected and posted in patient accounting system.
- Maintain effective communication with third party insurance carriers to resolve issues that impede cash flow and detract from patient/member satisfaction.
- Provide staff management to include hiring, development, training, performance management and communication to ensure effective and efficient department operation.
- Maintain effective communication with the leadership team to ensure that all third-party compliance guidelines are met.
- Select and monitor outside collection vendors engaged in the collection of facility receivables. Review and balance agency reports to system reports and approve agency invoices.
- Lead and provide operational directives for all Business office activities related to the claim’s management and collections of the facility receivables and ensure timely, efficient cash collections to support the overall financial goals of the facility.
- Define and provide the necessary support and leadership to achieve departmental goals and objectives.
- Review all statistical reports to monitor trends and determine operational deficiencies and implement corrective action plans as necessary.
- Work closely with Utilization Review and Admissions staff to ensure proper authorization of patient insurance coverage.
- Manage and direct subordinate staff to identify goals and objectives.
- Perform other functions and tasks as assigned.
- High school diploma or equivalent required. Bachelor’s degree in Business Administration or related field preferred.
- Five or more years’ job-related experience required. Preferably in behavioral health.
- Three or more years’ supervisory experience required.
- Strong revenue cycle technical skills required.
- Must have and maintain a valid driver's license, maintain automobile insurance coverage and have access to an automobile, where facility requires.
We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.