What are the responsibilities and job description for the Retail Seasonal Associate position at Valley Bank?
At Valley Bank, we believe in people's growth potential. We invest in it. We protect it. We focus it. For nearly 100 years, we've been the Bank that clients from every industry turn to for our expertise, strategies, and advice--building the kind of trust that can fuel every goal. We are the leading relationship bank built for growth--with over $60 billion in assets, 3,800 experts, and more than 200 consumer branches and commercial banking offices in communities across the US.
At Valley, we're all driven by an ambition that goes deeper than just having a job. That's why when you work for us, we make it our goal to help you focus on what drives you--working to turn your passions and strengths into assets you can use to propel your ambitions and build the professional legacy you want. Because when we say we're a relationship bank built for growth, that's not just reserved for our clients--that includes all our associates as well.
The Retail Seasonal Associate works in the branch assisting clients with a variety of routine banking transactions and exemplifying Valley's quality service standards and complying with operational procedures.
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Responsibilities Include, But Are Not Limited To
Required Skills
At Valley, we're all driven by an ambition that goes deeper than just having a job. That's why when you work for us, we make it our goal to help you focus on what drives you--working to turn your passions and strengths into assets you can use to propel your ambitions and build the professional legacy you want. Because when we say we're a relationship bank built for growth, that's not just reserved for our clients--that includes all our associates as well.
The Retail Seasonal Associate works in the branch assisting clients with a variety of routine banking transactions and exemplifying Valley's quality service standards and complying with operational procedures.
,
Responsibilities Include, But Are Not Limited To
- Ability to perform all transactions required by a customer and use appropriate technology to provide services effectively and efficiently.
- Services customers by processing deposits and withdrawals such as loan payments, holiday club payments and savings.
- Sells money orders and cashiers' checks.
- Performs duties related to processing or balancing individual cash box and the office work as necessary or assigned. Files signature cards and completing end of the day proof. Maintain and balance a cash box.
- Ability to utilize technology such as Teller Scanning Equipment, Cash Recycling and Cash Dispensing machines and support customers in the use of Coin Machines.
- Responsible for meeting customer expectations, achieving service quality standards and mystery shop expectations.
- Maintains knowledge and compliance with the Bank's Code of Conduct and all policies and procedures.
Required Skills
- Excellent verbal and written communication.
- Excellent interpersonal - customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees.
- Strong analytical, problem solving, and decision-making skills.
- Detail oriented, strong organizational skills, and high degree of accuracy. Ability to handle multiple projects simultaneously.
- Ability to interpret a variety of instructions furnished in written, oral, diagram or scheduled form.
- Provides strong Customer Service Skills with the ability to engage customers in conversation regarding products and services.
- The ability to make sound decisions. This may include making on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank exposure to loss or fraud and the ability to think through and rationalize decisions.
- Proficient computer skills.
- High School Diploma, GED or currently attending high school or college.
- Prior cash handling and/or customer service experience preferred.