What are the responsibilities and job description for the MBA Intern - Servicing Transformation position at Valley Bank?
As the MBA Intern - Servicing Transformation, you will lead the strategic analysis and roadmap development for Valley’s servicing transformation program, defining how routine service transactions should shift from branches to lower‑cost channels such as digital, phone, and ATM while leveraging automation and emerging technologies like AI.
,
The Valley Intern Program (VIP) is a unique and challenging 9-week experience for diverse, talented and motivated students interested in gaining relevant experience in their specific area of study within the banking industry. As a Valley intern you will be part of a team and work on projects that enable you to gain real-world skills and experience -- integrating academic learning with practical application. We offer the opportunity to develop the knowledge and skills necessary to grow professionally and contribute to the end results of the assigned projects.
Responsibilities Include But Are Not Limited To
- You will analyze current‑state transaction volumes, costs, and channel distribution to identify high‑ROI migration opportunities and build robust channel‑economics models to inform the business case.
- Your work will include competitive benchmarking, customer segmentation, and evaluation of automation capabilities—spanning AI, RPA, and chatbots—to shape the future-state servicing model.
- You will create detailed business cases and an actionable transition roadmap with sequenced work streams, milestones, risk mitigation strategies, and measurable success metrics.
- Collaboration will be essential as you partner with cross‑functional teams and a service design intern on service blueprints, journey maps, and channel placement decisions, culminating in presentations to senior leaders across Digital Banking, Branch Operations, Customer Care, and Operations.
,
The Valley Intern Program (VIP) is a unique and challenging 9-week experience for diverse, talented and motivated students interested in gaining relevant experience in their specific area of study within the banking industry. As a Valley intern you will be part of a team and work on projects that enable you to gain real-world skills and experience -- integrating academic learning with practical application. We offer the opportunity to develop the knowledge and skills necessary to grow professionally and contribute to the end results of the assigned projects.
Responsibilities Include But Are Not Limited To
- Support your manager in performing research and/or analysis on specific topics.
- Independently complete tasks that contribute to larger projects relevant to the assigned department.
- Participate in meetings and team discussions to gain insight and contribute to the team's goals or projects.
- Communicate with team members and other departments to coordinate work, gather information and develop final work products.
- Join team building activities to establish cross functional relationships within the Valley community.
- Participate in VIP Mentorship Program meetings with your mentor to enhance your business acumen, network with senior leaders and develop technical and professional skills.
- Document and report on progress and results of projects and tasks.
- Attend professional development sessions/classes.
- Participate in VIP (Valley Intern Program) hosted events,trainings and projects including
- Valley Week of Service, Culture Workshops and final project presentations.
- Complete other related duties as assigned by the respective manager.
- Follow Company policies and procedures.
- Strong written and verbal communication skills.
- Excellent organizational and time management skills.
- Strong analytical and conceptual thinking.
- Motivated self-starter.
- Ability to work independently and as part of a team.
- Proficient in Microsoft Office Suite ( Word, Excel, PowerPoint).
- Rising sophomore, junior, senior or graduate student.
- Currently enrolled in a College or University program.