What are the responsibilities and job description for the Director, Enterprise Crisis Management position at Valley Bank?
At Valley Bank, we believe in people's growth potential. We invest in it. We protect it. We focus it. For nearly 100 years, we've been the Bank that clients from every industry turn to for our expertise, strategies, and advice--building the kind of trust that can fuel every goal. We are the leading relationship bank built for growth--with over $60 billion in assets, 3,800 experts, and more than 200 consumer branches and commercial banking offices in communities across the US.
At Valley, we're all driven by an ambition that goes deeper than just having a job. That's why when you work for us, we make it our goal to help you focus on what drives you--working to turn your passions and strengths into assets you can use to propel your ambitions and build the professional legacy you want. Because when we say we're a relationship bank built for growth, that's not just reserved for our clients--that includes all our associates as well.
The Director, Enterprise Crisis Management, will lead Valley's enterprise crisis-management capability from its Morristown headquarters. Establish the governance for significant disruptions and, when activated, orchestrate the enterprise response by creating a common operating picture, surfacing decisions and providing clear executive briefings while the accountable functions retain ownership of their specialist response and recovery work.
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Responsibilities Include But Are Not Limited To
Required Skills
At Valley, we're all driven by an ambition that goes deeper than just having a job. That's why when you work for us, we make it our goal to help you focus on what drives you--working to turn your passions and strengths into assets you can use to propel your ambitions and build the professional legacy you want. Because when we say we're a relationship bank built for growth, that's not just reserved for our clients--that includes all our associates as well.
The Director, Enterprise Crisis Management, will lead Valley's enterprise crisis-management capability from its Morristown headquarters. Establish the governance for significant disruptions and, when activated, orchestrate the enterprise response by creating a common operating picture, surfacing decisions and providing clear executive briefings while the accountable functions retain ownership of their specialist response and recovery work.
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Responsibilities Include But Are Not Limited To
- Lead the enterprise crisis-management process during significant events. Assess severity and activation, convene the appropriate response structure, establish roles and cadence, track impacts, dependencies, decisions and actions, and continually reassess the event.
- Develop and maintain the enterprise crisis-management framework, including activation criteria, escalation paths, decision rights, team structure, playbooks, notification protocols and the connection to functional incident-response processes.
- Build a decision-ready operating picture for executive management. Distinguish confirmed facts from assumptions, synthesize business and customer impacts with technical and control information, identify risks and decisions required, and deliver concise briefings and updates.
- Design and facilitate realistic enterprise exercises; lead after-action reviews and ensure lessons from incidents and exercises become assigned, measurable improvements to preparedness and response.
- Partner across business lines, Technology, Cyber, Operations, Risk, Compliance, Legal, Communications and critical third parties to integrate crisis management with continuity plans, recovery capabilities, regulatory obligations and known resilience gaps.
Required Skills
- Demonstrated judgment in triaging ambiguous events, determining enterprise significance and escalating before impacts are fully known.
- Ability to synthesize incomplete and sometimes conflicting information into concise, decision-ready executive communications; credible presence with senior leaders.
- Strong understanding of banking operations, customer impact, payments, technology and cyber disruption, third-party dependencies, regulatory considerations and reputational risk.
- Working knowledge of business continuity, disaster recovery, operational resilience and relevant banking guidance, including FFIEC expectations, with clear understanding of functional ownership boundaries.
- Ability to influence and coordinate leaders across functions without direct authority, build practical governance, and turn plans into usable exercises and response procedures.
- High school diploma or GED equivalent and substantial progressive experience in incident and crisis management, minimum 10 years or comparable depth. Must have personally led significant, real-world cross-functional incidents in a financial institution or similarly regulated organization.
- Bachelor's degree in a related field; experience designing an enterprise crisis-management program and briefing executive leadership during material events.