What are the responsibilities and job description for the Key Holder/Sales Associate position at Valley Ace Hardware---Casa Grande?
A key holder is a sales associate who has additional leadership responsibilities beyond typical sales or service tasks. The key holder assists the store manager and assistant store manager with the opening and closing of the store. This Includes counting down cash drawers, supervising staff with nightly closing duties and preparing the store for the next day’s business. The key holder also assists with authorizing returns and performs cash drops during the business day as the need arises. Essential Duties & Responsibilities:
Customer Service
- Provide positive representation of store.
- Proactively assist customers in solving problems.
- Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
- Provide a friendly, outgoing demeanour; work well with customers as well as associates.
- Ensure all calls and pages are answered promptly, courteously and effectively.
- Handle customer complaints. Work to resolve problems with the customer and have store’s best interest taken into consideration.
- Possess excellent product knowledge and knowledge of store layout and location of products. Store Operations
- Ensure a positive, professional and safe work environment for all associates.
- Supervise the “general operations” of the entire store.
- Responsible for opening and closing the store.
- Assist with the implementation of Store Support Center programs.
- Ensure successful Loss Prevention, Safety and Internal Audits.
- Work with Store Manager and Assistant Store Manager on all aspects of running the store.
- Assist with special projects set forth by the General Manager.
- Implement new Standard Operating Procedures into store execution.
- Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
- Ensure that weekly price changes and label updates are completed timely and accurately. Inventory & Merchandising
- Assist to ensure forklift operations and receiving is completed in a safe and efficient
- Assist to ensure receiving, checking in and stocking of merchandise adheres to best practices and Standard Operating Procedures.
- Responsible for maintenance of back stock levels.
- Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately.
- Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability.
- Assist with merchandise resets throughout the store.
- Assist to ensure all signage is current in the store.
- Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising.
Requirements
- Ability to lift up to 50lbs.
- Must have flexible available and weekend availability
- Must have reliable transportation.
- Strong verbal and written communication skills * Previous retail experience is a plus but will train the right candidates
Pay: $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Experience:
- Customer service: 1 year (Required)
Work Location: In person
Salary : $16