Commercial Lines Insurance Customer Service Rep

Join a well-established insurance agency serving the Vallejo community for over 30 years!

Vallejo Insurance Associates is hiring a Licensed Commercial Lines Insurance Customer Service Representative to support our long-standing client base with day-to-day insurance needs.

In this role, you'll answer client questions, help them understand their coverage, and assist with policy updates to ensure a smooth, positive experience. You'll be part of a supportive team where your contributions are valued and where you'll have the opportunity to continue learning and growing within the insurance field.

If this sounds like the right fit for you, apply today!

Salary Range: $48,000.00 - $55,000.00 per year

Annual Base Salary Commission Bonus Opportunities

• Active California Property & Casualty Insurance License (required)
• Previous customer service experience (insurance experience preferred)
• Strong communication skills, both written and verbal
• Comfortable learning and using agency systems
• Detail-oriented with strong problem-solving skills
• Positive attitude and a genuine desire to help others

You'll play a key role in supporting clients and keeping day-to-day operations running smoothly:

• Serve as the main point of contact for client questions and day-to-day insurance support
• Assist with policy changes, endorsements, and billing inquiries
• Process new applications and policy renewals accurately
• Prepare quotes and policy documentation to support the sales team
• Follow up with clients to ensure a smooth, positive experience
• Maintain accurate and up-to-date client records
• Collaborate with team members to deliver excellent customer service

Vallejo Insurance Associates is your trusted partner in navigating the world of insurance. For over 30 years, we've been proudly serving the Vallejo community, offering a comprehensive suite of insurance solutions designed to protect what matters most to you – your family, your home, your business, and your future. Our mission is to provide personalized, clear, and affordable insurance coverage coupled with exceptional service, ensuring you feel secure and well-supported.

We foster a warm, family-oriented atmosphere where every client is treated with respect and understanding. Our dedicated team is committed to building lasting relationships based on trust and integrity. We believe in empowering our clients with knowledge, guiding them through policy options with patience and expertise. At Vallejo Insurance Associates, you're not just a policy number; you're a valued member of our community. Join us and experience the peace of mind that comes with having a reliable insurance advocate by your side, ready to assist you every step of the way.