Market Portfolio Assistant - Athens, GA

JOB DESCRIPTION

Employer                                                                        Department

Pinnacle Bank                                                 Business Banking

Job title                                                                        Exemption status          

Market Portfolio Assistant                           Non-Exempt           

Supervised by

Market Manager  

Job Summary

The Market Portfolio Assistant is responsible for assisting the Business Bankers with office duties such as opening/closing the office, answering the phone and providing exceptional customer service.  Team member will serve as face of the bank, relationship contact and liaison between the client and other areas of the Bank in resolving client problems and meeting the client’s needs.

The team member will assist the customers, bank staff and third-party relationships on behalf of the lender.  The market assistant will work closely with the lender on business development and marketing efforts.  The team member is responsible for the preparation and follow-up of documents for loan closings within the bank's loan origination systems.  They are responsible for ensuring compliance with regulatory requirements and conformance with Bank policies and procedures. They will work closely with the loan officers as well as the Bank’s approved settlement agents, coordinating loan closings and obtaining the necessary documentation needed for the transaction to ensure that the loan package is compliant according to regulatory guidelines and that lien attachment has been properly established. The market assistant will work with the loan officers to clear document exceptions both prior to and post-closing.   They will assist in managing various portfolio items necessary to service existing loans and maturing loans.   

The team member is responsible for:

• Cross selling bank products and services to customers through telephone contacts and personal visits.
• Building long-term customer relationships.
• Maintaining a positive service mentality.
• Ensuring superior quality service in completing all customer transactions.
• Matching the financial needs that achieve those customer goals with product and service solutions.
• Demonstrating an accurate knowledge of the bank's products and services.

The employee will complete job duties in accordance to compliance guidelines and regulations.  The employee will support the bank's strategic goals, vision, mission, core values, service standards and service philosophy in actions, words and deeds.

Education

High school diploma, College preferred.

Prior Experience

Three-year banking, administrative and related sales experience preferred.

Required Skills & Talents

Must have a basic knowledge of the bank's products and services.

Must have a willingness to serve.

Must be able to function efficiently in a network environment and have a working knowledge of Microsoft Office and SharePoint.

Must be able to function efficiently on a general business level of math, possess general accounting knowledge (i.e. debits, credits, and an understanding of the bank's account reconciliations).

Project a professional image by adhering to guidelines in the employee handbook.

Must be able to collect, research, and analyze information skillfully.

Must be a self-starter, a creative thinker, flexible, eager, nurturing, open to change and exhibit good judgment.

Must be a leader by example, attentive to detail, work well with others and responsive to supervisory guidance.

Must be able to identify and interpret trends in financial data.

Must have a working knowledge of compliance guidelines for the bank and the industry.

Prospecting for new clients.

Obtaining appointments by telephone and in person.

Conducting interviews with prospects and clients.

Closing the deal.

Asking for referrals.

Tracking new business through completion. 

Initiating communications with vendors on behalf of clients.

Document and maintain records of all transactions and communications with clients.

Keeping records of sales results.

Must have knowledge, skills, and experience with loan software.

Banking and Finance skills, knowledge and talents:

Must know loan documentation necessary for consumer and commercial lending.

Must have knowledge of lending regulations.

Must know how to read financial statements.   This includes the balance sheet, profit & loss statement, and cash flow statement.

Must be able to identify and interpret trends in financial data.

Must have a working knowledge of compliance guidelines for the bank and the industry.

Broad, general knowledge of insurance products.

Must understand loans and commitment letters.

Other as required to meet departmental needs.

Pinnacle Bank is an Equal Opportunity Employer and a Drug Free Workplace. As a condition of employment, a completed Application of Employment and satisfactory results from a background check and drug screening must be received.  Pinnacle supports a diverse work force and welcomes all qualified applicants. It is the policy of Pinnacle Bank to consider applicants without regard to race, color, religion, creed, national origin, gender, disability, marital or veteran status, age or any other legally protected status.