Technical Content Designer/Writer

Summary:
PerkinElmer is seeking a visionary technical communicator who is passionate about clear communication and creating exceptional customer experiences. You'll revolutionize how customers interact with our product information by integrating modern technology into every step of content creation.

Your focus will be on developing intuitive, web-based help content that empowers users to effectively utilize our laboratory instrument systems.

If you're ready to shape the future of content excellence in a dynamic scientific and engineering environment, we encourage you to apply.

Responsibilities:

• Design and develop intuitive technical content for web-based, customer-facing help which enables customers to effectively use our portfolio of laboratory instrument systems, applying strong UI/UX design principles.
• Apply processes for modular, single-sourced content creation, leveraging MadCap Flare authoring environment.
• Design content based on user learning principles, ensuring information is easily accessible, intuitive, and highly effective for the target audience.
• Create new, high-quality technical content which targets multiple user personas, ensuring clarity, accuracy, and completeness.
• Ensure the help product adheres to established brand guidelines, style guides, and internal standards.
• Leverage user feedback for continuous improvement, leading analytical and iterative content development cycles.
• Collaborate with global cross-functional teams, ensuring effective communication and coordination directly in step with the product development lifecycle.

Basic Qualifications:

• Bachelor's degree required in Technical Communication or a science/engineering related discipline.
• Demonstrated proficiency in HTML and XML authoring, with a strong understanding of modular content and single-sourcing methodologies.
• Mid to expert level experience using MadCap Flare and the associated suite of products.
• Ability to integrate and optimize the use of AI within technical communication workflows.
• Strong UI/UX design principles with an emphasis on creating intuitive, engaging, and accessible user experiences.
• Familiarity with embedding multimedia into web-based help content.
• Experience implementing meta tags and structured content focused on providing key information to an AI chatbot.
• Demonstrated ability to work cross-functionally and collaboratively in a global, fast-paced environment.
• Exceptional time management and organization skills with proficiency managing and tracking projects using Jira.
• Highly detail oriented with excellent problem solving and communication skills.
• Native level fluency in written and spoken English.

Must Haves:

• 7-10 years experience in a relevant area
• Flexible on HTML, open to someone with modern tech writing tools should be ok (not software development)
• MADcap Flare (Strong proficiency in Madcap Flare)
• Intermediate Jira skills (used daily to access assignments)
• Strong communication skills orally, verbally and written (ENGLISH)

Compensation:
$ $63.00 per hour

About Us

In a globally regulated life science industry, Validation Associates provides proven methodologies in quality and compliance through hands-on, practical solutions that ensure compliant, effective, and efficient quality systems.

Since inception, we've worked with the best in the life science and manufacturing industries and bring an intimate knowledge of regulatory and compliance standards.

Our services are built on a foundation of many years of experience in providing high standard, well received and continually improved pharmaceutical validation training courses, pharmaceutical consultancy, pharmaceutical validation project management and pharmaceutical equipment verification / qualification and pharmaceutical process validation execution work.

Join our Team

Validation Associates LLC takes pride in our capabilities to find and deliver the best people to our clients, cultivate your skill set and find other opportunities that fits your needs and career path.

We call on our top performers to help us close business, make them Subject Matter Experts and help identify new growth.

Our Engagement Leader Model is something we are proud of.

Engagement Leaders are responsible for the onsite team of people at a given location, helping each team member with their struggles and capitalizing on their strengths.

Our proven success with this position is evident by the constant positive feedback we receive from hiring managers.

In addition to giving you the tools you need to excel, including in-depth, continuing education, we inspire innovation and value new ideas, encouraging you to apply creative concepts in achieving tangible results.

We welcome your inquiries about the exciting opportunities available with us.

At Validation Associates LLC you will find an environment Where You – and Your Career – Can Thrive:

Validation Associates LLC offers employees compelling opportunities and rewards to match. Professional growth and thought leadership are the standard. And service, quality and speed of performance are not weighted down with bureaucracy. Join our Team

Salary : $63