Tier 3 Help Desk Lead

Company Overview

At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges facing federal civilian and defense agencies. From customers to partners to top-talent employees, ValidaTek puts people first, empowering them to exceed expectations and transform government organizations. Our success starts and ends with our people, so we built a company where great people can do great things, with the resources and autonomy to make decisions that transform organizations. We operate as one team of diverse people, united by a passion for continuous growth and optimization. Our commitment to quality and performance optimization is the reason why our IT Service Projects and New Development Projects have been appraised at CMMI Maturity Level 5, positioning us as one of a handful of elite companies to receive the highest form of third-party validation. www.validatek.com

Summary

ValidaTek is seeking a Tier 3 Help Desk Lead who will resolve the most complex IT issues escalated from lower tiers for a large IT modernization and transformational program for our DISA customer.

Responsibilities

• Conduct root analysis of technical issues and partner with developers and engineers to find long-term solutions for hardware, software, and network problems.
• Perform deep-dive troubleshooting to identify and resolve the underlying causes of recurring or complex problems.
• Provide guidance, training, and knowledge sharing to lower-tier help desk members to improve their technical skills.
• Create and maintain documentation, service templates, and knowledge base articles for solutions to complex issues.
• Work closely with developers, engineers, and vendors to implement fixes, patches, and strategic, long-term solutions.

Qualifications

• 8 years of increasingly complex help desk experience and success for large programs in a federal government contracting environment.
• Demonstrated advanced technical expertise and deep understanding of enterprise IT systems.
• Demonstrated analytical and troubleshooting skills to handle complex technical challenges.
• Strong interpersonal and written communication skills.
• Ability to lead and guide a team, providing technical direction and support.
• Deep knowledge of enterprise hardware, software, networking, and security protocols.
• A TS/SCI clearance.
• A bachelor’s degree in computer science or related field or equivalent work experience.

Posted Min Pay Rate

USD $79,648.00/Yr.

Posted Max Pay Rate

USD $132,746.67/Yr.

Salary Disclosure

Actual salary will be based on a variety of factors including but not limited to experience, geographic location, contract affordability, internal equity, education, and certifications. The upper end of the salary range may be reserved for individuals who have demonstrated tenure with the company, seniority, and proven excellent performance. This includes factors such as education, certifications, and extensive/unique experience beyond what is required.

EEO Statement

ValidaTek is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Applicants who are selected for employment will be required to verify authorization to work in the United States. Offers of employment will be contingent upon passing a post-offer background check.

Salary : $79,648 - $132,747