Tier 2 Help Desk Analyst

Company Overview

At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges facing federal civilian and defense agencies. From customers to partners to top-talent employees, ValidaTek puts people first, empowering them to exceed expectations and transform government organizations. Our success starts and ends with our people, so we built a company where great people can do great things, with the resources and autonomy to make decisions that transform organizations. We operate as one team of diverse people, united by a passion for continuous growth and optimization. Our commitment to quality and performance optimization is the reason why our IT Service Projects and New Development Projects have been appraised at CMMI Maturity Level 5, positioning us as one of a handful of elite companies to receive the highest form of third-party validation. www.validatek.com

Summary

ValidaTek is seeking a Tier 2 Analyst who will resolve escalated, complex technical issues for a large IT modernization and transformational program for our DISA customer. The Tier 2 Analyst will provide in-depth troubleshooting for software, hardware, and networking problems. 

Responsibilities

• Diagnosing and resolving complex technical issues that have been escalated from Tier 1 support, requiring a deeper understanding of systems and applications.
• Using remote access tools to perform in-depth troubleshooting and repairs.
• Conducting diagnostic tests to pinpoint root cause of issues.
• Providing training and best practice guidance to end-users to improve their technical self-sufficiency.
• Creating and maintaining detailed documentation of support requirements, troubleshooting step, and resolutions, contributing to a comprehensive knowledge base.
• Possessing a strong knowledge of enterprise platforms, operating systems, and network systems to effectively support users.

Qualifications

To be considered, candidates must have:

 

• 3 to 7 years of experience supporting help desk activities for complex IT systems, preferably in a federal government contracting environment.
• A proven ability to diagnose and resolve complex technical issues.
• Strong communication skills as well as a customer service orientation to resolving end-user problems.
• An identify as a problem-solver who stays calm in a fast-paced environment.
• A TS/SCI level clearance.
• A bachelor’s degree in computer science/related subjects or equivalent work experience.

Posted Min Pay Rate

USD $38,934.00/Yr.

Posted Max Pay Rate

USD $64,890.00/Yr.

Salary Disclosure

Actual salary will be based on a variety of factors including but not limited to experience, geographic location, contract affordability, internal equity, education, and certifications. The upper end of the salary range may be reserved for individuals who have demonstrated tenure with the company, seniority, and proven excellent performance. This includes factors such as education, certifications, and extensive/unique experience beyond what is required.

EEO Statement

ValidaTek is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Applicants who are selected for employment will be required to verify authorization to work in the United States. Offers of employment will be contingent upon passing a post-offer background check.

Salary : $38,934 - $64,890