Technical Account Manager

At Valid USA, Inc., we are looking for a Technical Account Manager to lead our regional technical team and support the execution of our sales strategy across North America. The role involves managing two Technical Consultants, providing technical leadership, and building strong customer relationships to drive business growth..

• Lead, manage, coordinate and provide SIM/eSIM technical guidance to regional Technical Team.
• Management of high priority or strategic accounts.
• Prospect technical customer requirements and provide technical support to commercial area and serve as interface between technical and non-technical staff pursuant to a framework of policies and processes and to make suggestions for higher management (as the best chip to be used for specific SIM/eSIM opportunities).
• Provide internal expertise for pre-Sales and Sales activities.
• Apply knowledge of Smart card technologies, SIM/USIM/NFC/M2M/LTE/eSIM/IoT, 2G/3G/4G/5G technologies.
• Knowledge of eUICC technology.
• Knowledge of GSM/3GPP, ETSI, GSMA and GlobalPlatform standards.
• Knowledge of GSM-related technologies, including S@T browser, OTA
• Produce expert reports based on detailed evaluations and diagnosis.
• Collaborate with Sales, Customer Service, Factories, Developers and Solutions Engineers above the front-line, many of whom are on different sites or locations.

Pre-Sales Support

• Apply experience in technical support and training to Mobile Network Operators, and to Sales department for tenders, demos and RFP/RFI's.
• Gather SIM/eSIM technical requirements for products requested by prospections.
• Participate in workshops, customized technical presentation & material to customers.
• Provide technical consultation for new initiatives and projects.

Product Validation with Tier1 Customers

• Certifying the BAP (physical/digital SIM), which involves several laps of product verification to guarantee the proper functioning of the product developed. Conduct sanity testing for Valid products and develop project test plans. Create production scripts for manufacturing. Analyze test results once all software features have been validated.
• Engage in customer validation, developing testing protocols and providing support until getting final product approval.
• After product approval, make all the required arrangements for production readiness in Valid systems.

Post-Sales Support

• Determine customer requirements and corporate priorities for on-site support.
• Check customer product evolution.
• Serve as technical point contact.
• Provide in-site support.
• On-going meetings for products support, technical initiatives, incidents and issues in the field.
• OTA (Over the Air) campaigns to update SIM/eSIM cards (RFM for files management and RAM for applets management).
• Train customers.
• SIM Files and associated standards.
• APDU commands for files and applets management.
• OTA configuration and access (RFM, RAM)
• Network authentication (Milenage, TUAK algorithms)
• Applets.
• Input/Output Files and Transport Keys.
• Apply knowledge of GSMA architecture (SGP.02, SGP.22 and SGP.32).

Team Management

• Manage and lead the regional technical team (two Technical Consultants)
• Coordinate activities with other Technical Managers.
• Define or establish processes, procedures or routines for direct reports, and monitor the effectiveness of such processes.
• Assign tasks to direct reports, recognizing performance and influencing rewards.
• Empowered to make changes in their own, or their direct reports, work processes or schedules without reference to a higher authority.

Project Management

• Manage projects until getting customer validation.
• Define the Customer specific product.
• Perform the product customization.
• Interface and coordinate with other internal departments in Valid, including R&D and DSW for development; Operations for production and/or Commercial department.

Minimum Education and Experience Requirements:

Applicant’s experience must include:

• Knowledge of Smart card technologies, SIM/USIM/NFC/M2M/LTE/eSIM/IoT, 2G/3G/4G/5G technologies.
• Knowledge of eUICC technology.
• Knowledge of GSM/3GPP, ETSI, GSMA and GlobalPlatform standards.
• Knowledge of GSM-related technologies, including S@T browser, OTA.
• Knowledge of GSMA architecture: SGP.02, SGP.22, SGP.32.
• Experience in technical support and training to Mobile Network Operators.
• Travel required within US and internationally 20% of the time.
• Telecommuting permitted upon managerial approval.

Minimum education and experience requirements:

Bachelor of Science in Engineering with concentration in Industrial Technology, Computer Science, Software Engineering, related field or equivalent and 6 years of professional [and not managerial] work experience as Technical Consultant, or related occupation.

Additional:

• Timeframe: Full-time
• Salary range $129,147.00 - $134,147.00 per year

Applicants who are interested in this position may apply by sending a resume to people_culture@valid.com. This posting is subject to the employee referral program.