Director, Training and Development

Description

Position Overview

Valiant Residential is seeking a Director of Training and Development to lead the strategic design, execution, and continuous improvement of enterprise training, onboarding, and leadership development across a large, multi-market multifamily portfolio. This role is responsible for setting the vision for learning and development, building and leading a high-performing Training and Development team, and ensuring training programs are operationally aligned, scalable, and consistently executed across all communities.

The Director of Training and Development partners closely with Operations, executive leadership, and corporate support teams to identify performance gaps, support organizational change, reinforce company culture, and drive measurable improvements in operational performance, compliance, customer experience, and leadership readiness.

We Are Valiant

With over 37 years of experience, Valiant Residential is a next-generation property management leader, uniquely attuned to the needs of property owners and residents. We are driven by a Valiant Spirit—bold, innovative, and committed to excellence—fostering prosperous partnerships and long-term success. Our team thrives on collaboration, integrity, and strategic thinking, making a meaningful impact in the industry.

Why Work at Valiant?

At Valiant Residential, we don’t just offer jobs—we build careers. Consistently ranked as a Top Place to Work, we are a leader in the property management industry, driven by bold, innovative professionals who make an impact.

We believe in rewarding great work with competitive total compensation and generous time off, along with comprehensive benefits, including free health insurance options and 401(k) matching. Growth isn’t just encouraged—it’s expected. Through leadership development, cross-functional collaboration, and a culture grounded in accountability and innovation, we empower our employees to thrive.

What You’ll Be Doing

•  Set the strategic vision for training, onboarding, leadership development, and compliance education across all markets, ensuring alignment with operational goals, company standards, and long-term growth objectives.
• Build, lead, and develop a high-performing Training and Development team responsible for delivering consistent, high-quality learning programs across onsite, regional, and corporate roles.
• Design and govern enterprise training curricula, learning paths, and leadership development frameworks that strengthen bench strength, close performance gaps, and reinforce company culture and service standards at the site level.
• Partner with Operations and executive leadership to anticipate organizational needs and ensure training supports current workflows, systems, initiatives, and performance expectations.
• Lead training support for acquisitions, transitions, lease-ups, system implementations, process changes, and companywide initiatives, ensuring effective change management and adoption.
• Oversee onboarding programs for all onsite and regional positions, ensuring new hires are equipped with the tools, knowledge, and expectations needed for success.
• Ensure compliance, Fair Housing, safety, legal, and policy training is delivered consistently and effectively to mitigate risk and support operational accuracy.
• Leverage LMS platforms, digital learning tools, and instructional design best practices to deliver engaging, scalable learning solutions across multiple formats.
• Monitor training effectiveness using KPIs, performance trends, and operational outcomes, providing leadership with insights, recommendations, and continuous improvement strategies.
• Reinforce company culture, accountability, and service excellence so they are consistently experienced across all communities.
• Travel up to 25 percent as needed to support training delivery, leadership development, transitions, and field operations.

Requirements

• Bachelor’s degree required (Business, Real Estate, Property Management, Hospitality, Organizational Leadership, or related field preferred); Master’s degree (MBA or related) a plus.
• Ten or more years of multifamily experience, including at least three years in a senior training, learning and development, or operations leadership role.
• Strong understanding of multifamily operations, onsite workflows, Fair Housing, safety, and regulatory requirements.
• Proven ability to lead, coach, and develop teams across multiple markets.
• Demonstrated experience designing and managing training programs that improve operational performance, compliance, and customer experience.
• Proficiency with LMS platforms, e-learning tools, and digital training technologies. Yardi a plus. 
• Exceptional communication, facilitation, organizational, and analytical skills.
• Ability to evaluate training effectiveness using KPIs, performance trends, and operational outcomes to drive continuous improvement.
• Willingness and ability to work one hundred percent in-office and to travel up to twenty-five percent to support training delivery, leadership development, transitions, and field operations.
• Ability to perform the essential functions of the role with or without reasonable accommodation, including working in office and onsite environments, walking properties, navigating stairs, using standard office and training equipment, and occasionally lifting training materials weighing up to fifteen pounds.

Third-Party Submissions and Staffing Agencies

Valiant Residential does not accept unsolicited resumes or candidate submissions from staffing agencies or third-party recruiters. Any unsolicited resumes received will be considered property of Valiant Residential, and no placement fees will be paid. All official recruiting communications from Valiant Residential will come from an @valiantresidential.com email address. If you receive outreach from a different email domain claiming to represent us, please verify the legitimacy of the communication before responding.

Americans with Disabilities Act (ADA) Accommodation Statement

Valiant Residential is committed to complying with the Americans with Disabilities Act (ADA) and ensuring equal opportunity in employment for qualified persons with disabilities. We provide reasonable accommodations to enable individuals with disabilities to perform essential job functions, participate in the hiring process, and enjoy the benefits and privileges of employment.

If you require a reasonable accommodation to apply for a position or to perform your job, please contact jobs@valiantresidential.com. Requests will be reviewed on a case-by-case basis in accordance with applicable laws.