What are the responsibilities and job description for the Brand Ambassador position at Valiant Branch Incorporated?
Brand Ambassador
Valiant Branch Incorporated | South Bend, IN
Employment Type: Full-Time
Work Arrangement: In-Person — Office and Retail Locations
About the Position
Valiant Branch Incorporated is hiring full-time Brand Ambassadors in the South Bend, Indiana area to represent our clients through in-person customer engagement, brand representation, and sales.
Our current client includes Just Energy, which offers natural gas and energy-related services with an emphasis on providing customers with cleaner energy options. Brand Ambassadors help introduce customers to relevant service options, explain available information, and support customer acquisition through face-to-face engagement.
Team members work in both our office and established retail locations. The typical schedule includes morning office activities, team meetings, and training, followed by afternoon customer engagement and sales activities in retail stores.
This opportunity is suited to individuals who enjoy working with people, communicating face-to-face, and developing professional skills. Paid training and ongoing coaching are provided, so previous brand ambassador, sales, or marketing experience is not required.
Job Responsibilities
- Represent Just Energy and other assigned clients professionally in retail environments.
- Engage with customers face-to-face to introduce relevant energy products and service options.
- Explain available products, services, and offers clearly and accurately.
- Participate in customer acquisition, promotional marketing, and sales activities.
- Work toward established individual and team sales goals.
- Attend morning office meetings, training sessions, and team briefings.
- Prepare for daily campaigns and complete relevant office-based coordination or administrative tasks.
- Build positive customer interactions through professional communication and product knowledge.
- Collaborate with team members and follow company, client, and retail-partner policies.
- Participate in ongoing coaching and performance feedback.
Qualifications
We are looking for dependable, professional individuals who enjoy interacting with people and are motivated to learn.
- Strong communication and interpersonal skills.
- Comfortable approaching customers and initiating conversations.
- Willingness to learn about energy services and explain available options accurately.
- Comfortable with sales responsibilities and performance-based goals.
- Reliable, coachable, and able to work effectively with a team.
- Comfortable working in both an office and retail environment.
- Able to stand and interact with customers throughout scheduled retail shifts.
Previous experience in retail, customer service, hospitality, food service, sales, events, or other customer-facing roles is helpful but not required.
Training and Professional Development
Paid training and ongoing coaching help Brand Ambassadors develop practical skills in:
- Customer engagement and professional communication.
- Client and brand representation.
- Energy product and service knowledge.
- Sales techniques and customer acquisition.
- Promotional marketing and relationship-building.
- Team collaboration, performance feedback, and office procedures.
Team members who demonstrate strong performance and readiness may have opportunities to take on additional responsibilities based on business needs.
Compensation
$18–$22 per hour, including variable commission. Actual earnings may vary based on individual sales performance and the applicable compensation plan. This range represents estimated total earnings, not a guarantee that all earnings will be paid as a fixed hourly wage.
The guaranteed base-pay rate, if applicable, and the commission structure will be explained during the hiring process. Any additional incentives and their eligibility requirements will also be communicated clearly.
Schedule and Work Environment
- Full-time, in-person position.
- Morning office activities, meetings, and training.
- Afternoon customer engagement and sales activities at established retail locations.
- Work locations are within the South Bend, Indiana area.
- Weekend availability may be required based on business and retail-partner needs.
- Reliable transportation between assigned work locations may be necessary.
What We Offer
- Paid training and hands-on coaching.
- Ongoing professional development.
- Practical experience in customer engagement, sales, and brand representation.
- A collaborative, team-oriented work environment.
- Opportunities to take on additional responsibilities based on performance and business needs.
Equal Opportunity Employer
Valiant Branch Incorporated is an equal opportunity employer committed to maintaining a professional, respectful, and team-oriented workplace
Pay: $18.00 - $22.00 per hour
Expected hours: No more than 45.0 per week
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Fuel reimbursement
- Health insurance
- Opportunities for advancement
- Paid training
- Travel reimbursement
- Vision insurance
Work Location: In person
Salary : $18 - $22