Logistics & Customer Service Coordinator

WHY WORK FOR VALENTINO

Founded in Rome 1960, Valentino is an Italian Maison de Couture that aims to provide uniqueness to our customers through mastery, creativity, intimacy and care. As of today, Valentino counts about 4.000 colleagues in 30 different Countries all over the world. Every branch of the Valentino universe is nourished through passion, heritage and values that are constantly re-worked and steadily conveyed in an always contemporary way. Under the Creative Direction of Pierpaolo Piccioli, Valentino designs, manufactures and distributes dreamlike creations including Haute Couture, Women and Men RTW, Valentino Garavani Accessories, Eyewear and Beauty. Our network fully embodies the essence of the Maison, by practicing the Italian hospitality culture with our distinguishing quality, uniqueness and care for details.

What We Believe In

Here at Valentino, we act as a Unique Community & Company. We strongly believe that HUMANISM is the core of our values and that only teamwork and mutual support will lead to achieve bigger and challenging goals. We act with integrity and respect towards both our Planet and our People. Our aim is to create costumer EMOTION and DESIRE because our future depends on our imagination and on being passionate about work as well as about life: every action you make brings you closer to your dreams.

Valentino offers a hybrid working schedule with three days in office, and two days remote. This role is a full-time permanent position based in our New York Office.

Who Are We Looking For

The Logistics & Customer Service Coordinator manages the Customer Data and orders within the ERP system for the Wholesale division, reporting, and warehouse activities monitoring.

All tasks which require accuracy of this data fall within the scope of support and responsibility of the CS and Logistics Coordinator. This position ensures smooth flow of sold inventory.

Duties and responsibilities:

• Run shipping reports and track delivery flow weekly.
• Ensure all order data is accurate for smooth billing and shipping purposes.
• Keep Customer Master Data updated and aligned with WHL Routing Guides.
• Manage sales orders propagation to production, in coordination with US Sales team for every sales campaign (8 times per year).
• Manage EDI process for wholesale sales orders: creation and sending of UPCs and review transmitted orders to ensure accuracy.
• Create and track all Return Authorizations for Wholesale accounts.
• Action monthly End-of-Season Return Authorization close out activities.
• Manage rejected RA items in coordination with warehouse and sales team.
• Liase with HQ CS to ensure cancelations and any sales order adjustments they require are actioned and with accuracy.
• Will engage directly with wholesale customers on key customer service action items: shipment issues, damages, EDI.
• Control the activities of the warehouses, to give them (if necessary) the correct priorities.
• Internal transfers between different warehouse locations.
• Release of the RTL shipments to the warehouse and monitor the goods ships on time.
• International shipments for the RTL channel.
  
  

Qualifications:

• Advance skills in Microsoft Excel
• Base knowledge of ERP uses for CS responsibilities, ideally SAP specifically
• Detail oriented with strong administrative skills
• Efficient with data entry while maintaining data accuracy
• Fast learner and diligence with system management
• Strong relationship management and interpersonal skills
• 1 – 3 years’ experience in SAP, fashion Customer Service, Logistics, ERP is preferred
  
  

Hourly Rate: $25-$27 per hour (based on experience)

How We Are

The Valentino Ecosystem is complex and interconnected. It is populated by many talents from different areas and with different attributes. We work hard to grow everyday both as a Maison and as individuals. Learning by doing and from mistakes, communicating transparently, inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.