Document Control Specialist II

Job Description

• Why This Role Rocks** : Are you a tech-savvy problem solver who thrives in fast-paced environments and loves diving into the latest technologies? As our IT Support Specialist II, you won’t just be fixing issues—you’ll be shaping the backbone of our IT infrastructure. From advanced troubleshooting to system optimization, your work will directly impact how our teams operate and innovate.
  
  

This is a hands-on, on-site role where your expertise will be felt across the organization. You’ll be the go-to person for complex IT challenges, and your insights will help drive smarter, faster, and more secure systems.

**What You’ll Do**

• Be the first responder for service requests and incidents
• Troubleshooting across ERP systems, Microsoft tech, VMware, Azure, and network infrastructure
• Design and implement advanced solutions using Windows Server, SQL, and SharePoint
• Monitor alerts and ensure disaster recovery systems are ready
• Manage IT assets and keep documentation sharp and up-to-date
• Create training materials and SOPs to empower users and junior techs
• Own project tickets in ConnectWise and drive them to resolution
• Stay ahead of tech trends and recommend smart improvements
  
  

**What Makes You a Great Fit**

• ✅ You’re a self-starter who loves solving problems and learning new tech
• You can explain complex ideas in simple terms
• You’re customer-focused and thrive in collaborative environments
• You juggle multiple tasks with precision and calm
• Work Environment:** This is an on-site role based in our Lawrenceville, GA office. You’ll be working closely with internal teams and infrastructure, so regular in-person presence is essential. Occasional remote work may be permitted, but this is not a hybrid or remote-first position.
• Ready to Make an Impact?** If you're passionate about tech, love solving complex problems, and want to be part of a team that values innovation and excellence—we want to hear from you!
  
  

Qualifications

**What You Bring**

• Associate’s or Bachelor’s in IT, Computer Science, or equivalent experience
• Certifications like AWS, CISSP, VCP, CCNP, or MCSE
• Proficiency in Windows, macOS, and Linux
• Deep knowledge of TCP/IP, DNS, DHCP, VPN, and network troubleshooting
• Experience with remote support tools and Active Directory
• 5 years of hands-on IT support using ConnectWise Manage, ScreenConnect, and Automate/RMM
  
  

Additional Information

Valentine Enterprises, Inc. (VEI) is very excited that you may have the opportunity to join us. We wanted to take a few moments to share some information about this great organization. If you are looking for a growing company that still has that family feel to it, then we are the company for you. Come grow with us!

Please take a moment to review the information below and get excited about the team you may be joining!

• What Does VEI do?** That’s a great question! We specialize in developing and packaging powdered supplements for some of the world’s largest and most well-known food and supplement marketers.
• About VEI:** Located in Lawrenceville, Georgia, VEI has been in business since 1972. Our experience in producing more than 1,500 products offers unsurpassed expertise in developing today’s most in-demand products. VEI does not manufacture its’ own brand. Each product is manufactured to be customer specific and proprietary.
  
  

As a contract and private label manufacturer, Valentine Enterprises Lawrenceville facility is a 300,000 square feet state-of-the-art manufacturing facility. This facility is equipped for contract blending, filling, bulk fills and flexible packaging solutions. In addition, VEI staffs a full product development lab that excels in flavor profiles and custom formulation, making each product precise and unique.

VEI employs over 300 employees at their Lawrenceville, GA location.

• Commitment to Talent:** VEI is a fast growing company. To maintain their growth strategy, VEI is committed to hiring the best talent the market can offer. VEI’s goal is to introduce new talent to the company and culture, grow that talent into highly productive employees and hire the best talent into the VEI family.
• _VEI is looking for employees that have a positive attitude, and the strong desire to do what is right._**
• Got Benefits? – VEI Does!** **Eligibility & Details as of 2025: **Active employees working 30 or more hours per week are eligible to participate in the VEI’s Benefits Program. You may also enroll your eligible dependents for coverage under the same plans you choose for yourself.
  
  

Generally, you are eligible for benefits on the first of the month after _**30**_ days of full-time employment:

• 3 Medical plans to choose from
• 2 Dental plans to choose from
• 2 Vision plans to choose from
  
  

Additional Benefits

• 401K ***21 or older**
• Profit Sharing – Eligible after 6 months
• Disability Gap Insurance paid for by the company
• Short term disability insurance available to the employee to purchase
• Long term disability insurance provided by the company
• Basic Life and AD&D Insurance paid for by the company for the employee
• Additional Life Insurance available to the employee to purchase
• Accident, Critical & Cancer available to the employee to purchase
• 9 paid holidays
• Paid PTO
• Paid training
• Educational Assistance
• Clothing Allowance
• Mission Statement:** Family, Integrity and Innovation
• Cause Statement:** Making Quality Products for a healthier world.
  
  

If qualified, please submit your resume including salary history and salary requirements.

**No relocation package is available for this position.**

**This is not a remote position.**

**Due to overwhelming response we can only respond to candidates we wish to pursue. Outside services will not be considered and resumes will not be reviewed.**