Administrative Calltaker (Temporary)

Temporary Administrative Calltaker – Join the Front Line of Public Safety Support

Looking to make a meaningful impact in your community without committing to a long-term role? The Valencia Regional Emergency Communications Center (VRECC) is hiring a Temporary Administrative Calltaker to support our 9-1-1 operations team.

This is your opportunity to be part of a professional public safety environment where every call matters. As the first point of contact for non-emergency requests, you’ll play a critical role in helping ensure the right information reaches the right responders—quickly, accurately, and professionally.

We’re looking for individuals who thrive in fast-paced settings, communicate clearly under pressure, and take pride in providing exceptional public service.

Why This Role Stands Out:

• Gain hands-on experience in a 9-1-1 communications center
• Work alongside dedicated professionals supporting law enforcement, fire, and EMS
• Build valuable skills in communication, decision-making, and multitasking
• Ideal for those exploring careers in public safety or communications

Position Details:

• Temporary position (not to exceed 1,040 hours)
• Not eligible for benefits
  

If you’re dependable, detail-oriented, and ready to contribute to a mission-driven team, we encourage you to apply.

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Summary:

Under the direction of PST Supervisors, the Temporary Administrative Calltaker is responsible for receiving, prioritizing, and processing non-emergency calls and administrative requests for service. This position supports public safety operations by ensuring accurate data collection, proper routing of calls, and timely documentation within agency systems.

This is a temporary position established to support operational needs, staffing shortages, special projects, or increased call volume. Employment in this role is limited in duration and does not guarantee continued or permanent employment.

Essential Job Functions:

The following functions are essential as defined under the Americans with Disabilities Act of 1990. An employee must be able to perform these functions with or without reasonable accommodation. This list of tasks is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class.

• Must be able to receive, process, and document non-emergency and administrative calls using a multi-line telecommunications system while obtaining accurate, complete, and timely information from callers.
• Must be able to determine the nature of calls and appropriately route or refer requests to the correct agency, department, or personnel in accordance with established procedures.
• Must be able to enter and update calls for service and related information into Computer-Aided Dispatch (CAD) or other records systems with accuracy and timeliness.
• Must be able to simultaneously manage multiple tasks—including call-taking, data entry, and system navigation—while maintaining accuracy and composure in a fast-paced environment.
• Must be able to effectively operate multiple computer systems and office technologies to obtain, verify, and document information.
• Must be able to communicate clearly, concisely, and professionally with callers, including those who may be upset, confused, or under stress.
• Must be able to recognize when a non-emergency call requires escalation and take appropriate action in accordance with policy.
• Must be able to perform all duties in accordance with local, state, and federal laws, as well as agency policies and procedures, including confidentiality and CJIS requirements.
• Must be able to maintain situational awareness and attention to detail while handling a high volume of calls and information.
• Must be able to work collaboratively within a team environment, follow direction, and participate in training and quality improvement processes.
• Must be able to work assigned schedules, including weekends, holidays, irregular hours, and overtime as required to support operational needs during the temporary assignment.

Must be able to:

• Hear and comprehend telephone and radio communications
• Speak clearly and effectively
• View and interpret multiple computer screens simultaneously
• Perform continuous typing and data entry
• Maintain sustained attention and cognitive focus for extended periods

Non-Essential/Marginal Functions

• Participate in meetings, training sessions, and continuing education
• Assist with administrative or clerical tasks as assigned
• Provide general information to the public regarding agency services
• Participate in special projects or initiatives as directed

Supervisory Authority:

This position is a non-supervisory position.

Knowledge, Skills, and Abilities:

Knowledge of:

• Basic call handling and customer service principles
• Office systems, data entry processes, and records management
• Agency service area geography and jurisdictional boundaries
• Applicable confidentiality and CJIS requirements

Skills and Abilities:

• Effective communication and active listening
• Multitasking and prioritization
• Accurate and efficient data entry
• Problem-solving within established procedures
• Maintaining professionalism under stress
• Establishing and maintaining effective working relationships

Minimum Qualifications:

• Must successfully pass a national fingerprint-based criminal history record check in accordance with CJIS requirements and maintain eligibility for continued access to criminal justice information systems as a condition of employment
• Must possess and maintain a valid New Mexico driver’s license
  

Pre-Employment Screening Requirements

As a condition of employment, the candidate must successfully complete and pass all required pre-employment evaluations, including:

• A pre-employment drug screening in accordance with VRECC policy
  

Failure to successfully complete any required pre-employment screening shall result in disqualification from the hiring process or withdrawal of a conditional offer of employment.

Certification and Training Requirements

As a condition of continued employment during the temporary assignment, the employee must successfully complete and maintain the following training requirements:

• Agency-approved call handling and administrative procedures training
• CJIS security awareness training and compliance requirements
• Any additional training required by agency policy

Failure to obtain or maintain required training may result in termination of the temporary assignment.

Work Requirements

• Must be physically and mentally capable of performing the essential functions of the position, with or without reasonable accommodation
  

Physical Demands:

• Frequent use of hands and fingers for typing and equipment operation
• Ability to hear, speak, and process auditory information continuously
• Ability to maintain visual focus across multiple screens
• Ability to remain seated for extended periods

Work Environment:

• Primarily performed in a communications center or office setting
• Exposure to high call volumes and occasionally stressful interactions
• Work is performed in a seated position for extended periods with frequent use of computer and communication equipment

Temporary Employment Conditions:

• This position is temporary and is not intended to result in permanent employment.
• Employment in this position shall not exceed 1,040 total hours worked.
• The position may be ended at any time based on operational needs, funding availability, or organizational priorities.
• Employees in this position are not eligible for benefits, except as otherwise required by applicable law.

ADA Statement:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position, provided such accommodations do not create an undue hardship or compromise operational effectiveness.

Salary : $20