What are the responsibilities and job description for the Customer Service Rep position at Valence?
- Review the MRP system to ensure customer order due dates are in line with required delivery dates
- Verify customer purchase orders against internal work order to ensure that the company can comply with process requirements and all processes have been flowed down correctly
- Provide continuous updates to customers on the status of their orders within the allotted 4 hour time frame
- Communicate with customers on any additional blue prints, drawings, or other items needed for processing
- Coordinate with production on obtaining ECD's for orders
- Prepare orders in ship out or other areas as needed
- Develop daily reports on orders and communicate with production
- Other duties as assigned