What are the responsibilities and job description for the Veterinary Receptionist position at Val Vista Animal Hospital?
Overview:
We are seeking a candidate that works well in a fast-paced, environment, that can handle multitasking and stressful situations with ease and grace. Exceptional client service skills are a must. Being able to learn quickly is essential in this working environment, as our receptionists are committed to providing excellent client education and information.
If you are a dynamic professional who is outgoing, organized, compassionate, loves animals and being part of a team, this may be the perfect position for you. Qualified candidates must have at least a high school diploma or equivalent; must be able to provide outstanding client service, have exceptional phone skills, be extremely organized and detail oriented.
Expectations;
Communicating with clients to schedule their pet’s visits and ensuring that each visit to the hospital is a satisfactory experience
Anticipating each client’s needs so that we deliver exceptional customer service
Orchestrating the flow of client visits by collaborating with the medical staff
Supporting clients with encouragement and compassion when their pet is ill
Managing client account information so our database is accurate
Learning and implementing new ways to further client satisfaction
Experience excelling in a receptionist or customer service capacity
Track record of making sound judgement calls in earning customer loyalty
Ability to solve problems to earn customer satisfaction
Ability to keep composure in sensitive client scenarios
Track record of collaborating with others to achieve set goals
Proficiency in social media: Facebook, Instagram
Professional, polished appearance
Aptitude to learn and articulate medical terminology
Capability to manage several responsibilities and projects at once with ease
Ability to handle multiple incoming calls simultaneously with ease
Proficiency in: Word, Cornerstone
An impeccable track record of attendance
Ability to lift 40 lbs.
Qualifications
- Veterinary experience
- Animal handling experience
- Knowledge of veterinary terminology
- Previous pet care experience
- Familiarity with animal care practices
- Strong client services and customer service skills
- Ability to manage social media
- Excellent phone etiquette
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Uniform allowance
- Vision insurance
Ability to Commute:
- Gilbert, AZ 85234 (Required)
Work Location: In person
Salary : $17 - $20