What are the responsibilities and job description for the Personal Banker position at val's services?
Serve as a Senior Personal Banker, delivering high-quality service to consumer and small business clients while leading and strengthening banking relationships.
Key Responsibilities
Key Responsibilities
- Open, manage, and service deposit accounts.
- Originate consumer loans and provide guidance on lending options.
- Recommend appropriate banking, credit, and digital solutions based on client needs.
- Handle complex transactions and ensure accurate processing.
- Resolve escalated customer issues and ensure timely, effective follow-up.
- Maintain compliance with applicable bank policies, regulations, and internal procedures.
- Support branch sales goals and help drive business growth.
- Mentor and coach junior staff to uphold service standards.
- Participate in community outreach to strengthen local presence.
- Proven customer service and relationship-building skills.
- Knowledge of account servicing and consumer lending processes.
- Ability to assess needs and recommend financial solutions.
- Strong problem-solving skills for escalated issues.
- Attention to detail and commitment to compliance.
- Leadership and mentoring ability.
- Effective communication and teamwork mindset.