What are the responsibilities and job description for the Customer Experience Coordinator position at val's services?
Role Overview
Responsible for delivering an excellent customer experience by leading front-end operations, supervising Associates, and promoting loyalty programs.
Creates a positive shopping environment through courteous service, store organization, and team engagement.
Trains and mentors staff on customer service, POS support, and store tasks, ensuring adherence to policies and safety standards.
Addresses customer concerns promptly, communicates effectively with team and management, and supports store goals like shrink reduction and sales promotion.
Ensures compliance with labor laws and company procedures while fostering a culture of honesty, integrity, and safety.
Qualifications & Skills
Responsible for delivering an excellent customer experience by leading front-end operations, supervising Associates, and promoting loyalty programs.
Creates a positive shopping environment through courteous service, store organization, and team engagement.
Trains and mentors staff on customer service, POS support, and store tasks, ensuring adherence to policies and safety standards.
Addresses customer concerns promptly, communicates effectively with team and management, and supports store goals like shrink reduction and sales promotion.
Ensures compliance with labor laws and company procedures while fostering a culture of honesty, integrity, and safety.
Qualifications & Skills
- Strong communication, organizational, and multitasking abilities
- Experience in retail and leadership roles (minimum 1 year retail, 6 months leadership)
- Ability to train others and work collaboratively
- Flexible schedule availability, including nights and weekends