Application Management Services (AMS) Lead

Job Title: Application Management Services (AMS) Lead

Location: Fountain Valley, CA

Fulltime / Contract to Hire

Experience Required: 5 10 Years

Domain Advantage: Connected Cars / InVehicle Telematics

About the Role
We are looking for an experienced Application Management Services (AMS) Lead to
drive monitoring, incident management, outage resolution, and endtoend operational
excellence for missioncritical applications. This role requires strong technical depth in
observability, handson monitoring, and real-time issue handling in fast-paced
environments.
Candidates with experience in Connected Vehicles, Telematics, or related automotive
ecosystems will have a strong advantage.

Key Responsibilities
Lead end-to-end Application Monitoring & Observability
Own incident lifecycle: detection triage communication resolution
Manage high-severity outages and drive RCA creation & preventive actions
Develop and maintain dashboards, alerts, and metrics for proactive monitoring
Coordinate with cross-functional engineering & product teams for system stability
Ensure SLA compliance and continuous improvement in AMS processes
Support on-call operations using escalation and notification systems

Required Skills
1. Monitoring & Observability Tools
Dynatrace
ELK / Kibana

Grafana
OpenSearch
1. ITSM & Collaboration Tools
JIRA
Confluence
Status Page
1. Incident & On-Call Handling
xMatters

Preferred Experience
Strong background in Monitoring, Issue Triage & Outage Handling
Hands-on experience building dashboards, alerting rules, metrics pipelines
Experience operating in Connected Cars / Telematics domain (added advantage)
Proven expertise in creating RCAs and conducting postincident reviews

What We re Looking For
5 10 years of total experience in AMS, Production Support, or Application Operations
Ability to lead incident war rooms and communicate with stakeholders
Strong analytical, problem-solving, and decision-making mindset
Comfortable working in a dynamic, high-availability environment