Ticket Seller - FT/Winter/Seasonal - Heavenly - South Lake Tahoe, CA

Job Summary: The Entry Product Sales Agent is a part of the Product Sales & Service (PSS) Department and will be responsible for selling tickets, season passes, and fulfilling pre-purchased sales orders on the front line at Heavenly’s ticket office locations. This position requires a full knowledge of our products and services and is responsible for collecting guest information. As a PSS Sales Agent, you will receive a high level of guest interaction and will be the face of our resort! We are looking for guest service oriented individuals who are positive, outgoing, operate with a high level of computer proficiency have a passion for the outdoors, are well disciplined, and take pride in their work.

Job Responsibilities:

• Accurately and efficiently process lift access products while capturing guest data
• Processing accurate Resort Point of Sales transactions with 100% guest data collection every time (name, address, phone, DOB, email, etc.).
• Ability to learn, understand and effectively communicate with the guest about multiple product types and can easily adapt to changing pricing and product offerings.
• Make suitable recommendations on products to meet the guests’ needs and the business objectives.
• Ability to handle high volumes of customer interaction while delivering exceptional service; internal & external
• Creating a fun and professional work experience while communicating in a respectful manner
• Professionally assist and follow through with resolution of guest complaints; handle concerns and suggestions 
• Perform daily sales and closing procedures
• Be responsible for your end of day Resort Point of Sales balance and audit
• Follow company/department policies and procedures
• Participate in resort and departmental trainings and development courses.
• Willing to cross-train and work in all areas/locations of PSS
• Take initiative to perform duties which facilitate operations and maintain cleanliness of your work area while paying attention to detail
• Perform other duties as appropriate 

Requirements:

• Experience handling cash, credit cards, coupons and vouchers
• Must be able to interact with guest and work on a computer with accuracy and efficient speed
• Previous Guest Service experience
• Ability to answer questions and speak intelligently about all resort products
• Fun, outgoing personality
• Independent
• Ability to develop a quick rapport with clients
• Ability to stay calm in busy and stressful situations
• Able to work a flexible schedule including weekends and holidays; commit to the entire season
• High School diploma or equivalent
• Must be at least 18 years of age

Preferred skills:

• Prior experience with Resort Point of Sale software
• Experienced and/or conversational in a foreign language
• Experience in a resort setting
• Familiarity with Heavenly
• College Degree
• Cash handling experience
• Outdoor Enthusiasts

For more information, please visit:

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Company Policies

Have fun.  Serve Others.  Do Right.  Drive Values.  Do Good.  Be Safe.  These are the values Vail Resorts employees embrace daily.   As the premier mountain resort company in the world and a leader in luxury, destination-based travel at iconic locations, we operate in three highly integrated and interdependent segments including mountain, lodging and real estate.  Vail Resorts employees are good at what they do and we welcome people who bring enthusiasm, pride and a commitment to creating an Experience of a Lifetime to our stakeholders.

Vail Resorts is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.