What are the responsibilities and job description for the Guest Services Lead - FT / Winter / Seasonal - Kirkwood, CA position at vailresorts.valhalla.stage?
Guest Service Lead - Full Time - Winter/Seasonal - Kirkwood
Kirkwood is now hiring Guest Service Leads for the 2014/15 winter season! We are looking for energetic, outgoing, and enthusiastic individuals who enjoy the outdoors and are interested in helping others with the ski/snowboard industry. Our goal is to help Kirkwood Guests have an exceptional, ever-lasting experience. A Guest Service Lead/Agent requires quick thinking, keen problem solving skills and possess strong communication/people skills. Also, must have the ability to work in extreme weather conditions and work independently with minimal supervision.
Additional responsibilities include (but are not limited to):
• Daily Snow Report Distribution/ Weekly Marketing Reports
• Correct information dissemination (road conditions, mountain updates, lift closures,
ticket/season pass deals and various resort wide operations.)
• Collecting, categorizing, and distributing Lost and Found items
• Staff Guest Service desk. Respond to guest concerns, while ensuring complete Guest satisfaction
• Responsible for checking and responding to messages, both email and telephone
• Record keeping, data entry, and some basic computer activities
• Lead and motivate team members
Requirements:
- Able to stand for long periods of time;
- Able to work in all weather conditions including snow and sunshine;
- Ability to read, write, speak, and comprehend English language proficiently;
- Able to work a flexible schedule including weekends and holidays.
Preferred skills:
- An outstanding personality that is approachable, friendly, and out going
- Ability to multitask, stay calm in stressful situations, and work independently with minimal supervision.
- Ability to communicate professionally with coworkers, customers and vendors.
- Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.
Learn More About…
Kirkwood Mountain Resort - http://winter.kirkwood.com/site/mountain
Kirkwood Winter Employment - http://winter.kirkwood.com/site/employment
Grooming Policy - http://jobs.vailresorts.com/info/company-policies.aspx
Benefits and Perks- http://jobs.vailresorts.com/info/benefits-and-perks.aspx
Have fun. Serve Others. Do Right. Drive Values. Do Good. Be Safe. These are the values Vail Resorts employees embrace daily. As the premier mountain resort company in the world and a leader in luxury, destination-based travel at iconic locations, we operate in three highly integrated and interdependent segments including mountain, lodging and real estate. Vail Resorts employees are good at what they do and we welcome people who bring enthusiasm, pride and a commitment to creating an Experience of a Lifetime to our stakeholders.
Vail Resorts is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.