Adult Supervisor - Ski & Ride School - FT/Winter Seasonal - Breckenridge, CO

Experience of a Lifetime. More than just our mission, these words describe our unique and iconic resorts and the people who share a desire to achieve and experience excellence.  One of our core values is providing an exceptional experience to our guests and to our employees.  An opportunity to work at Vail Resorts is an opportunity to bring out your full passion for everything our company stands for, including our commitment to our product, the communities we live in, the environment and our shareholders. Our employees are good at what they do, and we welcome people who bring enthusiasm and pride to work.

Welcome to Breck Nation.  Come be a part of one of the most unique communities anywhere. The character and personality of our resort is unique, fun, independent, laid-back, authentic and welcoming. Once you visit, you feel like a local, no matter where you are from, or what your background is. Once you leave, you take a piece of our character back with you and are changed forever. Breck is a worldwide community of people who share our passion and mentality; our spirit transcends borders and has created its own nation of followers who live the Breck lifestyle.

The Ski & Ride School Adult Supervisor is responsible for creating a welcoming first and last impression. This individual will be responsible for the overall quality of the guest and employee experience for their assigned base location.  This is accomplished by focusing on the guest, the business, the employee, the team, interdepartmental communication, personal development, and job specific responsibilities.

Supervisors are responsible for ensuring instructors are providing a safe and exciting experience for guests who are learning to ski. Other responsibilities include problem solving, scheduling, and handling disciplinary matters.  Additional job responsibilities include (but are not limited to):

• Model Breckenridge and PSIA/AASI teaching standards. Monitor and maintain the quality of the teaching standards of our Pros.
• Manage staffing to daily revenue and labor model.  Monitor and review student return rates with individual Pros monthly.
• Work with the General Managers and Managers to support and achieve quality targets for the success of the overall Ski & Ride School (guest survey scores, guest return rates, private lesson rollover rates).
• Resolve guest complaints by utilizing guest service guidelines.  Accommodate special requests when appropriate.
• Uphold safety standards within the department and assist in processing Worker’s Compensation claims.
• Ensure Pros are knowledgeable about our product lines, company policies and procedures, and work schedules.
• Manage Pro scheduling to predetermined levels using all available data resources (staffing history, student inventory, reservation arrivals, lodging reports).
• Establish and review mutual seasonal goals and performance objectives with each Pro, providing feedback and training. Mediate conflicts with Pros.
• Communicate with other departments to create an environment of support and trust that will benefit staff and guests.
• Adhere to and model the Company’s mission, vision and values.
• Engage with Pros on a daily basis to create a more effective line of communication.

 Requirements:

• High School diploma
• Minimum of one year working in a Ski & Ride School
• Advanced to expert level skier/snowboarder
• PSIA/AASI Level 1 certification
• Must be able to work in inclement weather in a high alpine environment
• Must have excellent guest service and communication skills
• Must work well in a team
• Must successfully complete the Fit to Ride assessment program
• Able to communicate effectively (verbal and written) in English
• Must be able to work holidays and weekends

Preferred Skills:

• PSIA/AASI Level 2 or 3 certification
• RPOS experience
• College degree in education
• Minimum of one year supervisory experience
• Microsoft Office proficiency

Have Fun. Serve Others. Do Right. Drive Value. Do Good. Be Safe. These are the values Vail Resorts employees embrace daily. As the premier mountain resort company in the world and a leader in luxury, destination-based travel at iconic locations, we operate in three highly integrated and interdependent segments including mountain, lodging and real estate. Vail Resorts employees are good at what they do and we welcome people who bring enthusiasm, pride and commitment to creating an Experience of a Lifetime to our stakeholders.

Vail Resorts is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.