Desktop Support Technician

Title: Field Services Engineer / Desktop support Engineer

Location: Richardson, TX (on-site)

Contract duration: 12 months

Job description:

Provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment. Maintains passwords, data integrity and file system security for the desktop environment. Communicates highly technical information to both technical and nontechnical personnel. Recommends hardware and software solutions, including new acquisitions and upgrades. May participate in development of information technology and infrastructure projects. May conduct training programs designed to educate an organization s computer users about basic and specialized applications.

Detailed Description

• Provide IT training and orientation for new team members.

• Support day-to-day operations and provide customer support.

• Install, configure, support, and maintain hardware and operating system solutions.

• Placing hardware orders, asset management.

• Define and implement core system hardware and operating system solutions.

• Define, in conjunction with Business Groups and IT Engineering Team, functionality required to support business strategies.

• Create system documentation, testing, training, and post-deployment assessments.

• Communicate changes to client environment, policy, and project testing to the IT Team.

• Maintain systems with the current Windows PC OS, and software, firmware patches, and upgrades.

• Maintain standards of operations, such as inventory, naming standards, and configurations.

• Communicate system status and coordinate maintenance activities.

• Monitor the environment for potential system issues and resolve appropriately.

• Adhere to the change management process for any planned maintenance, or when potential issues are identified.

• Ensure the operational health (Security, Availability, Performance, Interoperability and Reliability) of core computing resources.

• Adhere to established processes and policies.

• Provide basic conference room and AV support.

Continually work to improve operations.

• Identify service improvement opportunities.

• Adhere to established service and operational level agreements.

• Evaluate and test new software for compatibility with the computing environment.

Provide system security and access.

• Partner with service providers and other IT teams to maintain user accounts, login scripts, user profiles, group additions, and renames.

• Adhere to security policies for all managed services.

• Respond to automated notifications regarding noncompliance of client systems.

If you’re interested in this opportunity, please send your updated resume to ayush.k@vailexa.com. We look forward to connecting with you!