What are the responsibilities and job description for the HVAC Service Manager position at Vailes Brothers, Inc?
HVAC Service Manager
Vailes Brothers | Fishersville, VA
Full-Time | Residential HVAC
Pay: $80,000 Annual Earning Potential (Base Performance Bonuses)
Lead a Team That Delivers Exceptional Service
Vailes Brothers is looking for an experienced HVAC Service Manager to lead our residential service department, support technician development, and ensure efficient daily operations.
For 40 years, we've served homeowners throughout the Shenandoah Valley. We're seeking a hands-on leader who understands HVAC diagnostics, can develop technicians, and knows how to balance customer satisfaction with department performance.
Why Join Vailes Brothers?
- Established company recognized as one of the Valley's Best Workplaces
- Company-provided vehicle, phone, and uniforms
- Paid vacation accruing from day one and paid holidays
- Retirement with company match
- 50% employer-paid medical insurance
- Team lunches, employee recognition, and company events
- Leadership opportunities with a growing home services company
What You'll Do
- Manage daily residential HVAC service operations and technician performance
- Coach, train, and develop service technicians
- Coordinate with dispatch to maintain efficient scheduling
- Provide technical support for complex HVAC service issues
- Monitor productivity, callbacks, service quality, and profitability
- Resolve escalated customer concerns
- Support hiring, onboarding, and performance management
What We're Looking For
- Strong residential HVAC service and troubleshooting experience
- Previous leadership or supervisory experience
- Knowledge of residential heating and cooling systems
- Ability to coach technicians and provide technical guidance
- Understanding of service department operations and profitability
- Strong organizational, communication, and problem-solving skills
- Commitment to customer satisfaction and quality service
Build Your Career With Vailes Brothers
If you're an experienced HVAC professional ready to lead a service team, develop technicians, and help grow a successful department, we'd like to hear from you.
Apply today to join Vailes Brothers as our HVAC Service Manager.
Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.
Salary : $80,000