ECommerce/ Customer Service Manager

Vail Valley Anglers is looking for an Ecommerce customer service manager, who will act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Qualifications

• Customer Service: 3 years (Required)
• English (Required)
• High school degree or equivalent
• A good foundational knowledge of Fly-Fishing & Fly-Tying techniques.

Ecommerce Manager Duties:

· Manage all aspects of VVA.com processing.

a. Processing VVA.com orders.

b. Work with receiving to complete all VVA.com sales.

c. Manage fulfillment process and shipping systems.

d. Communicating with secondary members of the team to help process orders.

e. Train and direct VVA staff on best practices for VVA.com orders.

f. Maintain inventory levels of shipping supplies.

g. Cycle counts of in-store products when needed

· Lead Shopify agent for VVA.com issues.

· Identify and assess customers’ needs to achieve satisfaction.

· Build sustainable relationships and trust with customer accounts through open and interactive communication.

· Handle customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

· Take the extra mile to engage customers.

· Manage, maintain, and keep organized all backstock locations.

· Organize and maintain shipping boxes and back stock.

· Transfer of close-out products to VVA.com or appropriate location.

· Perform basic shop processes like restock of inventory, cleaning, merchandising, selling licenses, and selling product on the floor.

· Book trips for guide service customers.

· Organize shuttle services for guided trips.

· Assist with customer/weekly transfers

· Assist in training all new shop staff in all aspects of Brindlechute and Shopify

· Assist in new guide selections.

· Coordinate Spring Kickoff event.

Skills

· Proven customer service experience with excellent communication and writing skills.

· Strong phone contact handling skills and active listening.

· Ability to multi-task, prioritize, and manage time effectively.

Benefits

· Compensation: $20-23/hr DOE

· Full-time year-round employees can sign on for Medical, Dental, Vision (30 days of employment).

· 401k partial matching (1 year of employment)

· Industry Discounts

· In-store Discounts

· Ski pass Discount

Pay: $20.00 - $23.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $20 - $23