General Manager: Borders Lodge

Job Overview:

Vail Management Company is seeking a motivated and highly skilled General Manager for the Borders Lodge in Beaver Creek. The General Manager must have a strong operational focus and will oversee the day-to-day operations of our iconic property while helping to provide strategic direction for the ownership community.

This position provides direct leadership to all front desk, maintenance, housekeeping and owner services operations to create the ultimate owner and guest experience. You’ll set examples to foster a climate of cooperation and to create a well-functioning and dedicated team. The General Manager will also be responsible for ramping up top-line revenues through sales initiatives and revenue management. As part of the Vail Management Senior Management Team, you will help set company direction and culture while supporting business development and growth opportunities.

Responsibilities:

· Provide vision, leadership and strategy to all departments in support of our service culture, maximized operations and guest satisfaction.

· Supervise work at all levels providing the appropriate motivation, training and oversight for all staff.

· Work closely with Vail Management Company executive team and the Borders Lodge Board of Directors on strategic planning including all short- and long-term projects.

· Develop and ensure full compliance with operating controls, SOP’s, policies, procedures and service standards.

· Engage with short term rental program owners to ensure their needs and revenue goals are being met.

· Engage with guests to facilitate their experience and maximize satisfaction while helping to resolve all guest complaints in a timely manner.

· Collaborate with Revenue Director to maximize room yield and revenue through room rates, innovative sales practices and yield management programs.

· Inspect the grounds, public areas and guest rooms for appearance, cleanliness and safety to ensure company and property standards are being met.

· Work with maintenance staff to implement preventative maintenance schedules while contracting with outside vendors for necessary work to ensure safe and consistent operations of the property.

· Manage operational budgets/expenses and work with finance/accounting on periodic forecasting and reporting to all relevant stakeholders.

· Help plan, attend and run all HOA and board meetings.

· Act as point of contact for association board and homeowners.

Skills & Qualifications:

· The ideal candidate is a seasoned and highly intelligent hospitality professional with proven management skills and extensive hands-on experience.

· Excellent customer service skills as well as an understanding of hospitality best practices.

· Reliabile with an ability to multi-task and work well under pressure.

· Organized with a strong attention to detail.

· Ability to problem-solve in a highly effective manner while maintaining positive relationships with guests, owners and all levels of staff.

· Strong written and verbal communication skills with ability to work well in a team environment with others.

· Proven leadership to motivate and develop a highly functioning and effective team to accomplish established goals.

Education & Experience:

· Bachelors degree with previous relevant hotel or hospitality management experience is preferred.

· Computer skills required and must have the ability to communicate effectively through email as well as manipulate and decipher information quickly from spreadsheets and databases.

· OTA integration into reservation software. Escapia experience a plus.

Experience with VRBO, AirBnb, Homeaway, Key Data, Breezway, Google Analytics, social media platforms and MS Office suite.

Pay: $130,000.00 - $150,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Relocation assistance
• Vision insurance

Work Location: In person

Salary : $130,000 - $150,000