HHSM Supervisor Front Office

Vail Health has become the world’s most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital. This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail. Learn more about Vail Health here.

About The Opportunity

The Front Office Supervisor is responsible for facilitating the daily operations of the patient access function under the direction of the Patient Access or Manager of Business Operations Manager. The supervisor will participate in the management of the human resources activities for Patient Access, including hiring of new staff, corrective actions and scheduling. This position is also responsible for training of new and current staff in conjunction with the educator.

This position is based in either Eagle or Basalt, Colorado, and requires some travel between the two locations.

What You Will Do

• 1.Directs and coordinates the daily activities of the Patient Access staff.
• Manages staffing schedules for clinics in their region to ensure adequate coverage and provides training on an initial and ongoing basis and annual competency checks.
• Ensures admission processes are completed in a timely, efficient, and accurate manner, and customers are provided with a professional, caring level of service.
• Acts as liaison between internal and external parties to maintain a consistent, streamlined process to obtain required paperwork prior to service and tracking of visits and submission of authorizations for on-going service.
• Demonstrates the ability to thoroughly explain forms regarding conditions of admission, patient rights and responsibilities, advanced directives, privacy practices and other facility policies as required.
• Possesses high knowledge of the billing process and managed care contracts in order to explain patients’ benefits.
• Assists in resolving patient questions or concerns regarding insurance limitations and issues that require a higher-level response in a prompt and informative manner.
• Engages in inter-departmental communication and monitoring of RQA and audit reports to confirm the accuracy of the completion of registrations. Follows up with staff on a timely basis on findings and takes corrective action as appropriate.
• Assists with patient customer service via monitoring of the phone tree status and admitting patients for service.
• Tracks patient satisfaction scores related to the registration function and reports those scores to employees and managers on a monthly basis. Makes recommendations and implements changes to increase satisfaction scores as appropriate.
• Assists with the development of department goals and objectives and implements policies and procedures for department operations.
• Assists the Patient Access Manager or Manager of Business Operations to identify, recommend and implement Patient Access technology solutions to improve efficiency and customer service.
• Role models the principles of a Just Culture and Organizational Values.
• Perform other duties as assigned. Must be HIPAA compliant.
  
  

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

Experience

What you will need:

• Must be able to manage the operational flow of a medical setting and demonstrate critical decision making to successfully meet operational goals.
• Two years of health care experience in a patient access or similar environment required.
• Supervisory experience preferred.
  
  

License(s)

• N/A
  
  

Certification(s)

• N/A
  
  

Computer / Typing

• Must possess, or be able to obtain within 90 days, the computers skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.
  
  

Must have working knowledge of the English language, including reading, writing, and speaking English.

Education

• N/A
  
  

Benefits At Vail Health (Full And Part Time) Include

• Competitive Wages & Family Benefits:
• Competitive wages
• Parental leave (4 weeks paid)
• Housing programs
• Childcare reimbursement
• Comprehensive Health Benefits:
• Medical
• Dental
• Vision
• Educational Programs:
• Tuition Assistance
• Existing Student Loan Repayment
• Specialty Certification Reimbursement
• Annual Supplemental Educational Funds
• Paid Time Off:
• Up to five weeks in your first year of employment and continues to grow each year.
• Retirement & Supplemental Insurance:
• 403(b) Retirement plan with immediate matching
• Life insurance
• Short and long-term disability
• Recreation Benefits, Wellness & More:
• Up to $1,000 annual wellbeing reimbursement
• Recreation discounts
• Pet insurance
  

Pay is based upon relevant education and experience per hour.

Hourly Pay

$26.52 - $37.89 USD