What are the responsibilities and job description for the Customer Service Representative – Account Management (Manufacturing) position at VAG?
About the role
This is not a typical call-center customer service job. We are hiring a Customer Service Representative for a manufacturing company that builds custom crates for large, well-known companies in the technology and automotive industries.
You will be assigned your own client accounts and act as their main point of contact. You'll own each order from the moment it comes in until it arrives at the customer's door, working closely with the production and shipping teams along the way.
What you'll do
- Manage assigned client accounts and serve as their primary contact
- Receive and enter customer orders accurately so production and shipping can fulfill them
- Track every order from start to finish, through production, pickup, and delivery
- Confirm shipments are picked up and tell customers when to expect delivery
- Give customers proactive status updates
- Coordinate with the production and shipping departments to keep orders on schedule and resolve issues quickly
Schedule and work environment
- Hybrid: a mix of onsite and work-from-home
- Onsite attendance is required for certain events and scheduled activities; remote work is mainly for follow-ups and account communication
- Your schedule depends on the needs of your assigned clients, so flexibility is a must
What we're looking for
- Minimum 2 years of experience in customer service, account coordination, order management, or a similar role (manufacturing, logistics, or shipping experience is a plus)
- Strong written and verbal communication skills
- Highly organized and detail-oriented, especially with order entry and tracking
- Able to work under pressure and meet tight deadlines
- Flexible with scheduling
- Comfortable with computers and order-entry systems [ERP / Excel / specific software]
- Reliable internet and a suitable workspace for remote days
- Bilingual in English and Spanish preferred
Why apply
- Competitive hourly pay ($25–$28/hr)
- Hybrid schedule
- Ownership of your own accounts, working with major industry-leading customers
If you're organized, a strong communicator, and like seeing a job through from start to finish, apply today.
Pay: $25.00 - $28.00 per hour
Expected hours: No less than 40.0 per week
Work Location: In person
Salary : $25 - $28