What are the responsibilities and job description for the Sr Account Manager position at Vaco by Highspring?
Are you a relationship-driven professional with a passion for customer success, strategic account management, and operational excellence? Our client, a leading OEM manufacturer, is seeking a Senior Customer Account Manager to serve as the primary liaison for key customer accounts while driving customer satisfaction, business growth, and cross-functional collaboration.
Position OverviewThe Senior Customer Account Manager will manage a portfolio of top-tier OEM customers, serving as the voice of the customer internally while ensuring customers receive exceptional service and support. This individual will build trusted relationships, forecast customer demand, coordinate product transitions, and collaborate across engineering, production, purchasing, and quality teams to deliver solutions that meet customer needs.
Key Responsibilities- Serve as the primary point of contact for assigned strategic customer accounts.
- Develop and maintain strong customer relationships while expanding connections throughout customer organizations.
- Conduct regular business reviews and touch-base meetings to understand customer goals, products, and future needs.
- Own customer demand forecasting and support the internal S&OP process.
- Manage product lifecycles, including new products, product changes, end-of-life planning, and obsolescence management.
- Partner with internal Engineering, Production, Purchasing, and Quality teams to ensure customer requirements are met.
- Analyze customer scorecards, identify performance gaps, facilitate root cause analysis, and drive corrective action plans.
- Lead formal problem-resolution activities from containment through permanent corrective action.
- Analyze pricing and recommend adjustments when appropriate.
- Resolve issues related to payment terms, customer requests, and business exceptions.
- Identify SKU rationalization and obsolescence opportunities.
- Proactively address scheduling challenges and negotiate solutions with customers.
- Coordinate with manufacturing facilities and customers to manage seasonal volume fluctuations.
- Mentor and support Account Managers and Customer Service Representatives.
- Bachelor's degree in Business, Supply Chain, Engineering, or a related field.
- Minimum of 5 years of account management, customer service, or customer-facing experience in a manufacturing environment.
- Experience working with OEM customers.
- Strong relationship-building and customer management skills.
- Experience with EDI (Electronic Data Interchange) processes.
- Advanced Microsoft Excel skills.
- Experience working within ERP systems, preferably XA ERP or similar AS400-based platforms.
- Strong analytical, problem-solving, and communication skills.
- Ability to work independently and manage multiple priorities with minimal supervision.
- Experience supporting demand planning and forecasting activities.
- Knowledge of S&OP processes.
- Experience managing product transitions, pricing analysis, and supply chain coordination.
Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual's skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.