What are the responsibilities and job description for the Patient Account Rep position at Vaco by Highspring?
Patient Account Representative
Employment type: Temporary (conversion potential)
Location: Torrance, CA (fully onsite)
Pay: $24-25/hr
Overview
We are placing a Patient Account Representative on behalf of a well-established community hospital in the South Bay area. This is a temporary engagement covering a leave of absence, with a strong likelihood of extension and conversion to a permanent role. Reporting to the Director of Revenue Cycle, this person will serve as a direct point of contact for patients calling in about their billing statements, working to deliver excellent customer service while driving collections on every call.
Key responsibilities
- Answer inbound patient calls regarding billing statements, account balances, and billing discrepancies in a timely and professional manner
- Interpret and explain patient insurance benefit information including amounts allowed, paid, and owed by the patient
- Collect payments or set up payment plans at the conclusion of each call
- Provide guidance on financial assistance programs when applicable
- Perform outbound follow-up calls on patient balances prior to accounts being sent to collections when inbound volume permits
- Update and correct demographic, insurance, and account information based on verified patient data
- Document all patient interactions promptly and accurately
- Adhere to credit and collections policies and escalate issues to the Lead Patient Account Representative as needed
- Maintain working knowledge of payer requirements and communicate relevant information to patients and internal departments
Qualifications and requirements
- Experience in a hospital business office, medical office, or collections agency strongly preferred
- Ability to explain insurance concepts including EOBs, deductibles, and patient responsibility clearly and empathetically to patients
- Comfortable with collections and asking for payment in a professional and respectful manner
- Strong communication and customer service skills with an ability to manage call volume efficiently
- Proficiency with PC and basic computer applications required; Oracle or Epic experience a plus
- Ability to work on-site five days per week in Torrance
Salary : $24 - $25