Inside Sales

Inside Sales Representative


Location: DeKalb, IL
Employment Type: Full-Time

About the Opportunity


We are seeking a motivated and customer-focused Inside Sales Representative to join a growing manufacturing organization serving the electrical utility, construction, and distribution industries. This role is critical in supporting infrastructure projects, power grid expansion, and emergency restoration efforts across the country.
The ideal candidate will excel in a fast-paced environment, enjoy building customer relationships, and have experience supporting sales within a manufacturing, industrial, or distribution setting.

Key Responsibilities



Order & Customer Account Management

• Process and manage incoming sales orders accurately and efficiently.
• Verify product availability and coordinate order fulfillment.
• Track shipments and provide customers with timely delivery updates.
• Maintain customer account information and ensure a high level of service.
  
  

Pricing & Quotation Support

• Prepare competitive and accurate customer quotations.
• Calculate pricing, freight, and value-added service costs.
• Maintain customer pricing agreements and pricing documentation.
• Collaborate with internal teams to ensure quote accuracy and profitability.
  
  

Customer Service & Relationship Management

• Serve as the primary point of contact for customers, distributors, contractors, and utility partners.
• Respond promptly to customer inquiries via phone and email.
• Resolve order, shipment, and service-related issues professionally and efficiently.
• Build strong relationships that drive customer satisfaction and retention.
  
  

Sales & Business Development

• Identify opportunities to upsell and cross-sell products and services.
• Conduct proactive outbound calls to support customer growth and engagement.
• Partner with outside sales representatives to develop and expand key accounts.
• Support initiatives that drive revenue growth and customer loyalty.
  
  

Qualifications



Required

• 2 years of experience in inside sales, customer service, account management, or sales support.
• Strong communication and relationship-building skills.
• Proficiency with CRM and/or ERP systems.
• Excellent organizational skills and attention to detail.
• Strong math and analytical abilities for pricing and quoting.
• Ability to manage multiple priorities in a fast-paced environment.
  
  

Preferred

• Experience in manufacturing, industrial products, wire and cable, electrical distribution, construction materials, or related industries.
• Familiarity with technical products and specifications.
• Experience working with distributors, contractors, utilities, or industrial customers.
  
  

What You'll Bring

• A customer-first mindset and a sense of urgency.
• Strong problem-solving and critical-thinking abilities.
• Ability to work independently while collaborating across departments.
• A proactive approach to supporting sales growth and customer satisfaction.

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.
Equal Opportunity Notice

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact HR@vaco.com .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

Representation Notice

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. Additionally, you agree to be included in our talent pool for future hiring for similarly qualified positions. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. Lastly, you agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

For residents of Ontario, Canada only: to the extent the position for employment is not with Highspring or not otherwise noted as vacant above, candidate should be informed that this role is to replace a presently employed person at Vaco by Highspring's client.

Privacy Notice

Vaco by Highspring respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.


• Virginia residents may access our state specific policies here.


• Residents of all other states may access our policies here.


• Canadian residents may access our policies in English here and in French here.


• Residents of countries governed by GDPR and UK GDPR may access our policies here.

Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

· the individual's skill sets, experience and training;

· licensure and certification requirements;

· office location and other geographic considerations; and

· other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company's retirement plan (or similar retirement benefits).