Field Service Supervisor

Vaco is hiring a Field Service Supervisor
Location: Oakland Park, FL
Compensation: $81-$83k/annually

Responsibilities:
Plan, lead, and oversee all product field service operations, serving as the primary technical escalation point while coordinating cross-functional support, maintaining OEM and transit agency relationships, and leveraging service analytics to drive customer satisfaction and continuous product improvement.
Sustainability & Regulatory Compliance:

• Ensure all field service activities, repairs, and product modifications comply with applicable regulatory standards and internal quality requirements, supporting overall organizational compliance obligations.
• Support sustainability initiatives by contributing data and operational insights related to established metrics and KPI emissions associated with service activities, travel, parts usage, and logistics.
• Maintain accurate service records, reports, and analytics that support regulatory audits, sustainability reporting, and traceability requirements, ensuring data integrity and readiness for internal or external review.
• Collaborate with Operations, Quality, and other stakeholders to support regulatory initiatives, sustainability projects, and continuous improvement efforts tied to environmental responsibility and operational efficiency

Strategic Project Initiatives

• Collaborate with the Engineering Management to implement strategic initiatives that drive operational improvements and meet regulatory and sustainability efforts.
• Monitor progress and provide regular updates on strategic projects to ensure alignment with organizational goals.
• Stakeholder Engagement & Communication on goals, progress, and results through presentations, reports, and other communication channels.

Other

• Creative Problem Solver: from quirky ideas to unconventional approaches, you're always ready to tackle challenges.
• Process Efficiency Enthusiast: always strive to make things better and more streamlined.
• Data Detective: dive into data mysteries and uncover hidden insights.
• Cross Department Connector: bridge gaps between different departments, ensuring smooth communication & collaboration where and when needed.

Skills & Capabilities:

• Engineering degree (BEng, MEng or EEng) or College degree or equivalent combination of education and experience.
• Operational Acumen: Proven experience in managing and optimizing operational processes to enhance efficiency and effectiveness.
• Analytical Expertise: Demonstrated ability to analyze complex data and provide actionable insights to drive strategic decisions/recommendations.
• Experience working with Teams Planner Premium
• Experience in using Sales Force retrieving customer base information, inventory availability, case status, work orders and changes as required
• Excellent Communication and interpersonal skills.
• Customer Focused & Dynamic Environment: Ability to work in a fast-paced, Customer-Focused environment.
• Problem-Solving: Excellent problem-solving abilities and keen attention to detail.
• Accountability and Engagement: Data-Driven decision-maker with strong problem-solving and accountability, capable of engaging multiple individuals to enhance a positive culture.
• Personal Attributes: Organized, adaptable, Situational leader & possessing emotional intelligence, integrity & trustworthiness.
• Communication Skills & Interpersonal Skills: Exemplary written and spoken communication skills with all levels of the organization, along with conflict resolution and fostering a positive workplace culture.
• Technological Proficiency: ERP/MRP Systems, Office 365 (including Teams/Copilot), and various applications.
  
  

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.
Desired Skills and Experience

Engineering degree (BEng, MEng or EEng) or college degree or equivalent combination of education and experience.
Proven experience in managing and optimizing operational processes to enhance efficiency and effectiveness.
Ability to analyze complex data and provide actionable insights to drive strategic decisions/recommendations.
Experience working with Teams Planner Premium
Experience in using Sales Force retrieving customer base information, inventory availability, case status, work orders and changes as required
Technological Proficiency: ERP/MRP Systems, Office 365 (including Teams/Copilot), and various applications.



Equal Opportunity Notice

Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact HR@vaco.com .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.

Representation Notice

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. Additionally, you agree to be included in our talent pool for future hiring for similarly qualified positions. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. Lastly, you agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

For residents of Ontario, Canada only: to the extent the position for employment is not with Highspring or not otherwise noted as vacant above, candidate should be informed that this role is to replace a presently employed person at Vaco by Highspring's client.

Privacy Notice

Vaco by Highspring respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.


• Virginia residents may access our state specific policies here.


• Residents of all other states may access our policies here.


• Canadian residents may access our policies in English here and in French here.


• Residents of countries governed by GDPR and UK GDPR may access our policies here.

Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

· the individual's skill sets, experience and training;

· licensure and certification requirements;

· office location and other geographic considerations; and

· other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company's retirement plan (or similar retirement benefits).